<turbo-stream action="update" target="offerings-list"><template>
  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-y-4">
    
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    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
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</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="ServiceNow X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@servicenow">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ServiceNow LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/servicenow">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ServiceNow Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.servicenow.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/servicenow-cmdb?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="ServiceNow CMDB" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9100/original/ServiceNow_logo.png?1745595941" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">ServiceNow</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/servicenow-cmdb?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">ServiceNow CMDB</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="ServiceNow X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@servicenow">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ServiceNow LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/servicenow">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="ServiceNow Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.servicenow.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 88.0% 0, 88.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.8</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-900" style="clip-path: polygon(0 0, 92.0% 0, 92.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">9.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/software-reviews/products/servicenow-cmdb?c_id=305#reviews">44 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="http://www.softwarereviews.com/products/9100/review/new?c_id=305" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9100">ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-9100" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-gainsight-json="{}" data-toggle="modal" target="_self" href="#contact-rep-modal">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
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        </div>
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      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-gainsight-json="{}" data-toggle="modal" target="_self" href="#contact-rep-modal">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/software-reviews/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="stLAJdOSwSq7CpEl_SyeSq8svApGDSTQCxJeE7hACS0qp0nbWUGMxYC14uf6rExskldilRvgP6vDxQUUBtfk4Q" autocomplete="off" /><input type="hidden" name="offering_category_id" value="11865" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-9100" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-9100" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Unique Features
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    <div class="sr-tw-mt-11 sr-tw-mb-1 sr-tw-pt-4 sr-tw-text-pretty sr-tw-border-solid sr-tw-border-0 sr-tw-border-t sr-tw-border-gray-300 first:sr-tw-mt-0 first:sr-tw-pt-0 first:sr-tw-border-t-0">
      <h3 class="sr-tw-my-0 sr-tw-text-base sr-tw-leading-tight sr-tw-uppercase">Products below are ineligible for awards due to insufficient recent reviews</h3>
</div>
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/software-reviews/products/device42?c_id=305">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Device42" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2380/original/fdsfddsf.png?1671132532" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/device42?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Device42" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2380/original/fdsfddsf.png?1671132532" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Freshworks Inc.</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/device42?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Device42</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 78.0% 0, 78.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.8</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 82.0% 0, 82.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/software-reviews/products/device42?c_id=305#reviews">7 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="http://www.softwarereviews.com/products/2380/review/new?c_id=305" target="_blank">
                
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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2380">Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers in more than 60 countries including Global 2000 clients and Systems Integrators use these capabilities as they manage and modernize their IT infrastructure and application landscapes and adopt DevOps practices.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-2380" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
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          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
          </div>
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      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
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        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2380" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2380" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Helps Innovate
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Continually Improving Product
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/software-reviews/products/freshservice?c_id=305">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Freshservice" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2292/original/Freshworks_logo.png?1745594404" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/freshservice?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Freshservice" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2292/original/Freshworks_logo.png?1745594404" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Freshworks Inc.</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/freshservice?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Freshservice</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Freshworks Inc. X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@freshworksinc">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/1377014">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Freshworks Inc. Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://freshworks.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 76.0% 0, 76.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 77.0% 0, 77.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.7</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/software-reviews/products/freshservice?c_id=305#reviews">8 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="http://www.softwarereviews.com/products/2292/review/new?c_id=305" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2292">Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-2292" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2292" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2292" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Helps Innovate
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Continually Improving Product
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/software-reviews/products/solarwinds-service-desk?c_id=305">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="SolarWinds Service Desk" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4864/original/Solarwinds_logo.png?1732730307" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="SolarWinds X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@Solarwinds">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/solarwinds">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.solarwinds.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/solarwinds-service-desk?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="SolarWinds Service Desk" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/4864/original/Solarwinds_logo.png?1732730307" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">SolarWinds</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/solarwinds-service-desk?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">SolarWinds Service Desk</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="SolarWinds X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@Solarwinds">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/solarwinds">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="SolarWinds Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.solarwinds.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 71.0% 0, 71.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 75.0% 0, 75.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/software-reviews/products/solarwinds-service-desk?c_id=305#reviews">9 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="http://www.softwarereviews.com/products/4864/review/new?c_id=305" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-4864">SolarWinds Service Desk is a cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value. With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-4864" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-4864" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-4864" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Effective Service
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/software-reviews/products/bmc-helix-cmdb?c_id=305">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="BMC Helix CMDB" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9089/original/bmc-software_logo.png?1626990652" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="BMC Helix LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.linkedin.com/company/bmchelix/">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="BMC Helix Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.helixops.ai/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/bmc-helix-cmdb?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="BMC Helix CMDB" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9089/original/bmc-software_logo.png?1626990652" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">BMC Helix</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/bmc-helix-cmdb?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">BMC Helix CMDB</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="BMC Helix LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.linkedin.com/company/bmchelix/">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="BMC Helix Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.helixops.ai/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-600" style="clip-path: polygon(0 0, 66.0% 0, 66.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-neutral">
    <span class="sr-tw--mr-1">6.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-600" style="clip-path: polygon(0 0, 65.0% 0, 65.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-neutral">
    <span class="sr-tw--mr-1">6.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/software-reviews/products/bmc-helix-cmdb?c_id=305#reviews">7 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="http://www.softwarereviews.com/products/9089/review/new?c_id=305" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
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          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9089">BMC Helix Configuration Management Database (CMDB) provides a single, consolidated reference of landscape and service data to support business decision making. BMC Helix Configuration Management Database (CMDB) consolidates landscape and service information from multiple sources into a single, high-quality rep. BMC Helix CMDB is an end-to-end solution that processes disparate data sources into a single pane of glass. This allows organizations to reference a best-of-breed data repository for daily operations and strategic decisions to support their consumers and the business as a whole.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-9089" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
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          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
          </div>
        </div>
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      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-9089" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-9089" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Client Friendly Policies
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Fair
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Altruistic
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Helps Innovate
</li>
</ul>
</div>    <div class="sr-tw-min-w-0 cons">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Cons</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Less Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Less Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-times-circle sr-tw-text-scale-negative sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Charges for Enhancements
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/software-reviews/products/ivanti-neurons-for-itsm?c_id=305">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Ivanti Neurons for ITSM" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9090/original/ivanti-vector-logo-2022__1_-removebg-preview.png?1702971752" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Ivanti X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@GoIvanti">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ivanti LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/ivanti">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ivanti Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.ivanti.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/software-reviews/products/ivanti-neurons-for-itsm?c_id=305">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Ivanti Neurons for ITSM" data-gainsight-json="{}" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9090/original/ivanti-vector-logo-2022__1_-removebg-preview.png?1702971752" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Ivanti</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" data-gainsight-json="{}" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/software-reviews/products/ivanti-neurons-for-itsm?c_id=305">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Ivanti Neurons for ITSM</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Ivanti X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.x.com/@GoIvanti">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ivanti LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="http://www.linkedin.com/company/ivanti">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ivanti Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" data-gainsight-json="{}" href="https://www.ivanti.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-600" style="clip-path: polygon(0 0, 65.0% 0, 65.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-neutral">
    <span class="sr-tw--mr-1">6.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9090">Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses&#39; efficiency, compliancy, and security. Whether it&#39;s IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.</p>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2369">Lansweeper comes with a variety of scanning methods to accommodate any network setup. Schedule a full network scan by IP range and set critical servers to be scanned every hour or use active scanning and integrate active directory to continuously keep your inventory up to date. Configure scanning just the way you want it to be. While one agent based scanning method is available, using it is completely optional. All other Lansweeper scanning methods do not require agents on your machines.</p>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-3493">ScienceLogicSL1 is an IT Operations Management platform, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.</p>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9095">ChangeGear&#39;s Configuration Management Database (CMDB) features a central repository with dependency mapping and configuration auditing that allows organizations to easily provide asset management for their entire virtual and physical infrastructure. Rapidly deploy and utilize the ChangeGear CMDB with its advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration, all within one federated database.</p>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2370">BOSS Support Central and BossDesk takes  IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.</p>

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