High-Impact Leadership: Train Managers to Effectively Resolve Conflicts

Use constructive conflict resolution to positively impact your organization.

Onsite Workshop

When conflict is not handled constructively it can result in:

  • Damaged relationships.
  • Lack of cooperation.
  • Defensiveness and hidden agendas.
  • Wasted time, money, and resources.
  • Creation of frustration and stress.

When managers have the skills to constructively resolve conflict, both the organization and teams benefit:

  • Relationships and teams are strengthened.
  • Collaborative problem solving improves innovation and strategic decision making.
  • Disagreements are resolved quickly, increasing productivity levels.
  • Creates a positive environment wherein openness and collaboration are supported.

Module 1: Why train on conflict resolution?

The Purpose

  • Level-set what is meant by conflict resolution.
  • Understand the value of resulting conflict constructively. 

Key Benefits Achieved

  • Understand the positive and negative impacts of conflict.
  • Use McLean & Company’s Conflict Resolution Framework to effectively deal with conflict. 

Activities: Outputs:
1.1 Discus the positive and negative effects of conflict.
  • Understand that conflict can have a constructive outcome.

Module 2: Determine your conflict resolution approach

The Purpose

  • Gain an awareness of common causes of conflict situations.
  • Determine your typical approach to conflict.

Key Benefits Achieved

  • Understanding the cause of conflict can help you take the correct approach to resolving it.
  • First, you must understand your conflict style in order to improve your ability to constructively resolve conflicts. 

Activities: Outputs:
2.1 Discussion the common causes of conflict.
  • Take the right steps to reach a resolution.
2.2 Perform a self-assessment of your conflict style.
  • Understand the typical approach you use when in a conflict.
2.3 Review your 360 degree feedback on the conflict resolution competency.
  • Identify alignment with your self-assessment, strengths, and blind spots.

Module 3: Engage in conflict constructively

The Purpose

  • Gain tactics for resolving conflicts in a constructive manner.

Key Benefits Achieved

  • Skills for successfully managing conflict situations.

Activities: Outputs:
3.1 Role play a conflict scenario.
  • Practice resolving conflicts constructively.

Module 4: Appropriately use the five conflict approaches

The Purpose

  • Understand when it is appropriate to use each of the approaches to handling conflict.

Key Benefits Achieved

  • Managers are able to apply the appropriate approach for the conflict situation they are faced with.

Activities: Outputs:
4.1 Discuss the situations when each of the five approaches to conflict are most appropriate.
  • A framework for applying the correct approach to each situation.
4.2 Role play a conflict scenario.

Module 5: Lead your team through conflict

The Purpose

  • Apply conflict resolution best practices to team conflict.

Key Benefits Achieved

  • Improve team dynamics and success by constructively handling team conflict.

Activities: Outputs:
5.1 Discuss overcoming team conflict.
  • A Team Charter with rules of engagement for conflict situations.

Module 6: Next Steps and training wrap-up

The Purpose

  • Use conflict resolution best practices in the future.

Key Benefits Achieved

  • Constructively managing conflict situations delivers a positive result for all parties involved.

Activities: Outputs:
6.1 Document behavioral changes and future goals for handling conflict constructively.
  • Individual development plans for the competency of conflict resolution.

Workshop icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book a Workshop View Blueprint
GET HELP Contact Us
×
VL Methodology