High-Impact Leadership: Train Managers to Effectively Resolve Conflicts

Use constructive conflict resolution to positively impact your organization.

Onsite Workshop

When conflict is not handled constructively it can result in:

  • Damaged relationships.
  • Lack of cooperation.
  • Defensiveness and hidden agendas.
  • Wasted time, money, and resources.
  • Creation of frustration and stress.

When managers have the skills to constructively resolve conflict, both the organization and teams benefit:

  • Relationships and teams are strengthened.
  • Collaborative problem solving improves innovation and strategic decision making.
  • Disagreements are resolved quickly, increasing productivity levels.
  • Creates a positive environment wherein openness and collaboration are supported.

Module 1: Why train on conflict resolution?

The Purpose

  • Level-set what is meant by conflict resolution.
  • Understand the value of resulting conflict constructively. 

Key Benefits Achieved

  • Understand the positive and negative impacts of conflict.
  • Use McLean & Company’s Conflict Resolution Framework to effectively deal with conflict. 

Activities: Outputs:
1.1 Discus the positive and negative effects of conflict.
  • Understand that conflict can have a constructive outcome.

Module 2: Determine your conflict resolution approach

The Purpose

  • Gain an awareness of common causes of conflict situations.
  • Determine your typical approach to conflict.

Key Benefits Achieved

  • Understanding the cause of conflict can help you take the correct approach to resolving it.
  • First, you must understand your conflict style in order to improve your ability to constructively resolve conflicts. 

Activities: Outputs:
2.1 Discussion the common causes of conflict.
  • Take the right steps to reach a resolution.
2.2 Perform a self-assessment of your conflict style.
  • Understand the typical approach you use when in a conflict.
2.3 Review your 360 degree feedback on the conflict resolution competency.
  • Identify alignment with your self-assessment, strengths, and blind spots.

Module 3: Engage in conflict constructively

The Purpose

  • Gain tactics for resolving conflicts in a constructive manner.

Key Benefits Achieved

  • Skills for successfully managing conflict situations.

Activities: Outputs:
3.1 Role play a conflict scenario.
  • Practice resolving conflicts constructively.

Module 4: Appropriately use the five conflict approaches

The Purpose

  • Understand when it is appropriate to use each of the approaches to handling conflict.

Key Benefits Achieved

  • Managers are able to apply the appropriate approach for the conflict situation they are faced with.

Activities: Outputs:
4.1 Discuss the situations when each of the five approaches to conflict are most appropriate.
  • A framework for applying the correct approach to each situation.
4.2 Role play a conflict scenario.

Module 5: Lead your team through conflict

The Purpose

  • Apply conflict resolution best practices to team conflict.

Key Benefits Achieved

  • Improve team dynamics and success by constructively handling team conflict.

Activities: Outputs:
5.1 Discuss overcoming team conflict.
  • A Team Charter with rules of engagement for conflict situations.

Module 6: Next Steps and training wrap-up

The Purpose

  • Use conflict resolution best practices in the future.

Key Benefits Achieved

  • Constructively managing conflict situations delivers a positive result for all parties involved.

Activities: Outputs:
6.1 Document behavioral changes and future goals for handling conflict constructively.
  • Individual development plans for the competency of conflict resolution.

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