Foster an Effective Feedback Environment

Bolster your organization’s success by training employees to effectively give, ask for, receive, and act on feedback.

Onsite Workshop

A poor feedback environment results in:

  • Employees not being encouraged to give, ask for, receive, or act on feedback.
  • Employees not having the skills, tools, or techniques to engage in feedback.

Fostering an effective feedback environment results in:

  • Better relationships between all groups in the organization.
  • Increased employee engagement, enhanced innovation, increased recognition, and a positive impact on the bottom line.

Module 1: Assess the Feedback Environment

The Purpose

  • Rationalize the need for fostering an effective feedback environment.
  • Assess how effective the current environment is for feedback.
  • Determine how feedback drivers in the organization help or harm the environment. 

Key Benefits Achieved

  • Identification of objectives for fostering a feedback environment.
  • Consensus on evaluation of how effective the feedback environment is.
  • Understanding of what drives a feedback environment and what an effective environment looks like.
  • Identification of how feedback drivers impact the environment. 

Activities: Outputs:
1.1 Identify your unique objectives for fostering a feedback environment.
  • Desired impact of the project on organizational goals.
1.2 Use the Organizational Feedback Diagnostic to assess the feedback environment of your organization.
  • Completed assessment of the feedback environment.
1.3 Brainstorm how current job drivers help or harm the feedback environment.
  • List of how job drivers help or harm the feedback environment.
1.4 Brainstorm how current organization drivers help or harm the feedback environment.
  • List of how organization drivers help or harm the feedback environment.

Module 2: Design Initiatives and Plan for Operationalization

The Purpose

  • Create initiatives to foster a feedback environment.
  • Prepare for feedback training.
  • Plan communication and how to follow up. 

Key Benefits Achieved

  • Understanding of how to formulate initiative and cover technology.
  • Development of initiatives to tackle feedback driver development areas. 

Activities: Outputs:
2.1 Review results and recommendations from the Organizational Feedback Diagnostic.
  • Understanding of direction on what to cover with initiatives.
2.2 Build feedback driver initiatives.
  • Initiative list to foster a feedback environment.
2.3 Customize the training deck.
  • Ready-to-administer training deck.
2.4 Plan out logistics for the training session.
  • Determination of the who, what, where, and when for feedback training.
2.5 Set metrics and plan for how to collect them.
  • List of metrics to measure success and impact of training on learning, behavior, and organization results.
2.6 Draft the communication plan.
  • Plan for how to inform executives, managers, and employees of feedback initiatives and/or training.
2.7 Customize the employee follow-up survey.
  • Ready-to-deploy list of questions to check in on employees 6-12 months after training.

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