Develop an Internship Program

Optimize your future talent pipeline by investing early in emerging talent.

Onsite Workshop

Without a well-structured internship program, organizations:

  • Are unable to address future skills gaps due to a limited conversation rate of intern talent to permanent employees.
  • Risk providing a negative intern experience, resulting in a damaged employer brand.

By developing a structured internship program, organizations:

  • Have the opportunity to assess new talent before bringing them on full time.
  • Develop a strong talent pipeline to full-time hires.
  • Address future skills gaps by engaging key talent early in their careers.

Module 1: Draft Program Structure

The Purpose

  • The success of your internship program hinges on the shared value it creates for the business, the interns, and the community.
  • Standardize and document Service Desk Supported Systems to better maintain the organization.

Key Benefits Achieved

  • Go/no go decision.
  • Business goals for the internship program.
  • A clear and concise case for the program.
  • Reduction of response and resolution times for recurring service requests.
  • Creation of service request workflows.

Activities: Outputs:
1.1 Review need for the program and define program goals and metrics.
  • Internship program goals and metrics
1.2 Outline program structure (i.e. level of centralization, program format).
  • Outlined program structure
1.3 Assign stakeholder accountabilities.
  • Stakeholder accountabilities assigned

Module 2: Define Roles and Target Audience

The Purpose

  • A good internship program will ensure the assignment of a wide variety of challenging programs and tasks.

Key Benefits Achieved

  • An internship work-plan.
  • Relevant skills for recruiting internship candidates.
  • An analysis of compensation options.

Activities: Outputs:
2.1 Review and prioritize intern requests.
  • Prioritized list of intern requests.
2.2 Draft initial intern job descriptions (1-2).
  • Initial intern job descriptions written (1-2).
2.3 Create intern audience profiles.
  • Intern audience profiles drafted.

Module 3: Prepare for Intern Recruitment

The Purpose

  • Recruit interns in broadly the same way as regular employees to ensure the business value from the program.

Key Benefits Achieved

  • Recruitment process and job description.
  • Interview plan.
  • Onboarding plan and survey.

Activities: Outputs:
3.1 Draft selection criteria for external partners.
  • External partner selection criteria drafted.
3.2 Identify potential sourcing methods for intern recruitment.
  • Intern recruitment sourcing methods selected.
3.3 Determine which HR policies required updating.
  • Identified list of HR policies that require updating.

Module 4: Plan for Intern Integration

The Purpose

  • Effective supervision and mentorship are the cornerstone of your internship program.

Key Benefits Achieved

  • An intern management plan.

Activities: Outputs:
4.1 Identify key onboarding requirements for interns.
  • Intern onboarding defined.
4.2 Identify potential socialization and professional development opportunities.
  • Socialization and professional development opportunities selected.
4.3 Outline intern performance evaluation process.
  • Performance evaluation process outlined.

Module 5: Develop Approach for Program Implementation

The Purpose

  • Effective off-boarding begins with effective supervision during the second half of the internship.

Key Benefits Achieved

  • An intern exit survey.

Activities: Outputs:
5.1 Develop high-level action and communication plan.
  • Communication and action plan outlined.
5.2 Identify training requirements/needs.
  • Required training for relevant stakeholders determined.
5.3 Establish an annual program evaluation and planning process.
  • Program evaluation process outlined.

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