Create high-quality internship experiences that work to create tangible business value.
Onsite Workshop
Not having an effective Internship Program leads to:
Time and money wasted on ineffective internship programs.
An incorrectly built program that falls flat and disengages full-time employees.
It is important to have an effective Internship Program because:
It is a low-cost initiative to bring in much needed skilled labor and increase the talent pipeline.
Module 1: Make the case
The Purpose
The success of your internship program hinges on the shared value it creates for the business, the interns, and the community.
Standardize and document Service Desk Supported Systems to better maintain the organization.
Key Benefits Achieved
Go/no go decision.
Business goals for the internship program.
A clear and concise case for the program.
Reduction of response and resolution times for recurring service requests.
Creation of service request workflows.
Activities:
Outputs:
1.1
Establish program goals.
A decision of whether the program is right for your organization.
1.2
Realize potential intern goals.
1.3
Establish success metrics.
1.4
Indicate program resources.
Module 2: Design an internship work-plan
The Purpose
A good internship program will ensure the assignment of a wide variety of challenging programs and tasks.
Key Benefits Achieved
An internship work-plan.
Relevant skills for recruiting internship candidates.
An analysis of compensation options.
Activities:
Outputs:
2.1
List potential projects.
2.2
Indicate intern responsibilities.
An internship work plan that identifies projects and responsibilities, learning outcomes, and work-relevant candidate skills.
2.3
State learning experiences.
2.4
State learning outcomes.
Module 3: Prepare and conduct interviews, and onboard interns effectively to integrate them into your team
The Purpose
Recruit interns in broadly the same way as regular employees to ensure the business value from the program.
Key Benefits Achieved
Recruitment process and job description.
Interview plan.
Onboarding plan and survey.
Activities:
Outputs:
3.1
State work-related intern skills.
3.2
Realize specific intern goals.
3.3
Indicate learning outcomes.
3.4
Ask questions for onboarding survey.
Recruitment and onboarding of interns that work for your organization.
Module 4: Manage interns diligently to ensure the creation of shared value
The Purpose
Effective supervision and mentorship are the cornerstone of your internship program.
Key Benefits Achieved
An intern management plan.
Activities:
Outputs:
4.1
Establish management plan.
Establishment of an effective management process.
Module 5: Transition effectively to assess the continued success of your internship program
The Purpose
Effective off-boarding begins with effective supervision during the second half of the internship.
Key Benefits Achieved
An intern exit survey.
Activities:
Outputs:
5.1
Establish questions for the exit survey.
Recorded lessons learned to improve the success of the program.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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