Pendo

What differentiates Pendo from other similar products?

We utilize Pendo to push new platform registrants through the correct setup stages and have noticed advantages such as greater user acceptance of new features and product marketing. We also utilize Pendo to aid with customer onboarding and change management by providing guidance and insights from analytics tools, which allow us to ensure that our customers are taking advantage of our advancements. Customer feedback tools are also useful for gathering input.

What is your favorite aspect of this product?

Pendo analyzes user characteristics and assists you in displaying the appropriate message at the appropriate moment. We utilize this program in conjunction with Salesforce, which is a simple interface to set up and operate. Pendo Net Promoter Score (NPS) solution is crucial, allowing us to instantly communicate with our consumers based on their comments. Pendo provides an all-in-one 'product choices' platform that allows us to gather customer feedback, align on priorities, and guide our users to utilize and engage with those features while tracking your usage.

What do you dislike most about this product?

It would be wonderful if the polls were more flexible. Allowing additional buttons would allow for greater branching of feedback answers, allowing for better targeting of users.

What recommendations would you give to someone considering this product?

Pendo is an excellent all-in-one solution for creating better goods. There are a few alternatives for in-app targeting tools, but Pendo excels where others fail, and its support is outstanding and prompt.

What differentiates Pendo from other similar products?

Historically, our product team has not done a good job of tracking key performance indicators (KPIs) after delivering a new product or feature. We were able to better measure our KPIs and illustrate our value offer by utilizing Pendo. We can now present our KPIs in steering committees, quarterly reviews, and product meetings, as well as to our stakeholders, to exhibit the outcomes of the projects we've worked on. Pendo has helped us understand how our clients use the app and what they anticipate. Because our consumers work on a monthly or weekly basis, understanding their work habits helps us to tailor our communications to them.

What is your favorite aspect of this product?

Pendo is really simple to use, and once I demonstrate its value to others, they rapidly dive into the software and find things for themselves. I like how it lets us support our clients by keeping them connected, and the immediate product feedback is unlike anything else I've seen. Pendo makes it simple to measure KPIs for our products and to tag pages and features we introduce in order to rapidly and reliably track usage across our platform. It's simple to tag users and assign them to different user groups, allowing us to track segment usage over time.

What do you dislike most about this product?

Pendo layout makes it difficult to navigate between segments and compare use across user groups. Furthermore, time comparison would be a beneficial feature that is now lacking. When tracking changes across quarters and years, comparing two time periods side by side would be beneficial. I want I could add additional columns to the routes and funnels reports, but there isn't a method - visitor id isn't enough information, and I wish I could add more columns as I can elsewhere.

What recommendations would you give to someone considering this product?

If you're considering between Pendo and other analytics solutions, I'd choose Pendo; the other tools don't have the breadth of features that Pendo has to serve the full customer experience, and Pendo has a ton of integrations. Pendo is an excellent solution for product teams looking to improve their project tracking over time. It's an excellent approach to engage with your team and a popular topic of discussion during product meetings. It is useful for roadmap planning to identify which features should be prioritized.

What differentiates Pendo from other similar products?

Ability to provide information to and solicit input from clients directly and continuously. We have enhanced our customer support, and we are continually trying to collect better statistics regarding how our clients utilize our site. A better knowledge of how and why users visit pages in our app and where they go next is one of the concerns that have been resolved. The advantages would enable us to target those users at crucial points in our app and segment them, in part by anticipating what they would do next.

What is your favorite aspect of this product?

Our account representative and the Pendo customer success team have excelled at being accessible and helpful. We frequently utilize page and element tagging since it's simple to keep track of what people are doing within our software. The option to construct several module kinds, whether or not using code, appeals to me. Direct customer portal access to create surveys and get responses. Create a Customer Resource Center with the ability to interface with our current document repository.

What do you dislike most about this product?

There is a lot going on here, and it took us a few rounds to get our data into Pendo to make it operate the way we needed it to. As a result, onboarding the app wasn't particularly straightforward. The user interface might occasionally be challenging. A devoted user needs invest a lot of time and effort understanding some of the capabilities and updating everything to keep the metrics relevant, even if there are numerous resources accessible to help.

What recommendations would you give to someone considering this product?

Spend some time thinking about how you want to use Pendo before setting it up. With Pendo, there are so many possibilities that approaching it from a concentrated angle and broadening your horizons after using it for a time can improve your experience with the product.