What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Naim M.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Jun 2025
Reliable in-house communication at my company.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
For organizations that actively use Microsoft Office 365 suite, Microsoft Teams is the best video conference tool to integrate with other applications , present on Microsoft suite. This aids seamless document collaboration directly from Microsoft teams , especially during collaborative team virtual meetings.
What is your favorite aspect of this product?
Microsoft Teams provides me with the ability to host video conference meetings with large participant numbers, without any effect on video or audio quality .
What do you dislike most about this product?
When trying to communicate or collaborate with persons outside of my organization , Microsoft Teams have been a limiting factor. There is no provision to invite people outside my organizations to join our meetings, except the people being invited have their own Microsoft Team licence.
What recommendations would you give to someone considering this product?
In my opinion , based on my experience, I think that Microsoft Team is a safe bet as far as using it for company-wide communication and collaboration goes. Its major limiting factor is around the lack of provisions for inviting non- Microsoft Teams users to join video conference sessions, without a licence.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
SOLOMON G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Web conference and meeting.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It easily integrates with multiple tools like ticketing platforms and CRM.
What is your favorite aspect of this product?
Microsoft Team support web application therefore no need to install before use.
What do you dislike most about this product?
No dislike per now.
Pros
- Helps Innovate
- Efficient Service
- Altruistic
- Acts with Integrity
ANAND V.
- Role: Human Resources
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2025
One of the best tools for communication tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.
What do you dislike most about this product?
At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.
What recommendations would you give to someone considering this product?
Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
