What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Oluwasegun M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Amazing Team Product. Great Staff Collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is an all encompassing product and adequate provision has been made for different organizations regardless of the size of the organization; SME, Large Corporations, and Multi National Organizations
What is your favorite aspect of this product?
My most favorite part of this product is the multi-faceted functionality that the product possesses.
What do you dislike most about this product?
I beleive some functionality like task board, and notes would help drive efficiency and effectiveness.
What recommendations would you give to someone considering this product?
YOu can utilize the free version and acclamatize yourself with it before making payment for the premium version if your organization is interested in it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Emma D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
Intuitive, enhances collaboration & remote work
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Better range of features, ease of use and speed, intuitive,
What is your favorite aspect of this product?
I rely most of video calls and instant messaging in my role. We never had anything like this before Covid, during which we implemented Teams. Instant messaging makes it much easier to communicate quickly with team members and group chats allow this type of quick communication between people working on a particular project.
What do you dislike most about this product?
I would say I rely least on the Teams aspect - rather than posting notices on the team page, my work team usually prefer to use the group chat instead. Not everyone was receiving notifications for the Teams page postings. Amount of notifications - whenever someone reacts to a message or whenever you receive an email with a Teams invite you also receive a notification and it just doubles up what I have to click through to accept/remove notification.
What recommendations would you give to someone considering this product?
Training to learn about full spectrum of use.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Allison F.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Intuitive and easy to use
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has many features combined like instant messaging, video and audio conferencing, and a calendar.
What is your favorite aspect of this product?
I like the instant messaging platform and emojis.
What do you dislike most about this product?
I think the notifications tab needs to become more consistent.
What recommendations would you give to someone considering this product?
I would say to try it out and see if it is a good fit for their organization.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
