
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Rami I.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2023
Easy to use and very easy navigation.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is simple to use and has been created by highly sophisticated Microsoft software engineers.
What is your favorite aspect of this product?
The logo and its appearance are very memorable
What do you dislike most about this product?
Software updates can take time
What recommendations would you give to someone considering this product?
Watch some short tutorials and you'll get the hang of it very easily
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Anna T.
- Role: Public Sector
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
A well-known communication tool.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is quick, efficient, and tailored to any organisation. I've used it at both university and my current job. Its works are fantastic. Instant meetings with colleagues from anywhere are beneficial and convenient. Also, by connecting to the Internet, it is accessible from anywhere. We can easilyconnect with different people using this app. We can also edit the message in the chat box.
What is your favorite aspect of this product?
It has an easy-to-use interface. Microsoft Teams is a platform that combines chat, video conferencing, screen sharing, file sharing, and other tools. It allows team members to communicate more easily. Microsoft also provides other apps such as Outlook, Sharepoint, and Drive. Users can create different teams and customise channels using the Teams app. It has improved security features. It is based on Microsoft's secure cloud infrastructure and offers users compliance features as well as enterprise-level security. The Teams app is available for all platforms, including laptops, mobile devices, the web, and desktop computers.
What do you dislike most about this product?
Nothing to dislike about that. When I share my screen in a meeting, this control banner appears at the top of the screen, which is particularly unpleasant when I need to switch to other tabs in the browser.
What recommendations would you give to someone considering this product?
One of the most noticeable benefits of Microsoft Teams is its simplicity. The platform is simple to use and intuitive, making it simple for anyone to get started. The interface is well-designed and well- organized, and the features are easily accessible, allowing teams to collaborate seamlessly and without difficulty.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Catherine D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Mar 2023
Secure functions when communicating
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is a good tool and it is part of the tools that this system offers, it is quite safe and unlike others its functions are easy to use, allowing chats in real time and with security even from the accesses
What is your favorite aspect of this product?
I like the file management that it offers, besides that when it comes to conversations, the audio and video are of good quality, even though there is no stability on the internet, it is widely used in companies due to its ease of use and integration with tools from Microsoft, besides it is not expensive
What do you dislike most about this product?
I have no bad experience, it has been a good way to communicate with my colleagues
What recommendations would you give to someone considering this product?
Companies require video and audio conference systems and this is more complete and accessible as well as secure
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity