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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Rami I.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use and very easy navigation.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is simple to use and has been created by highly sophisticated Microsoft software engineers.

What is your favorite aspect of this product?

The logo and its appearance are very memorable

What do you dislike most about this product?

Software updates can take time

What recommendations would you give to someone considering this product?

Watch some short tutorials and you'll get the hang of it very easily

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Anna T.

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A well-known communication tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is quick, efficient, and tailored to any organisation. I've used it at both university and my current job. Its works are fantastic. Instant meetings with colleagues from anywhere are beneficial and convenient. Also, by connecting to the Internet, it is accessible from anywhere. We can easilyconnect with different people using this app. We can also edit the message in the chat box.

What is your favorite aspect of this product?

It has an easy-to-use interface. Microsoft Teams is a platform that combines chat, video conferencing, screen sharing, file sharing, and other tools. It allows team members to communicate more easily. Microsoft also provides other apps such as Outlook, Sharepoint, and Drive. Users can create different teams and customise channels using the Teams app. It has improved security features. It is based on Microsoft's secure cloud infrastructure and offers users compliance features as well as enterprise-level security. The Teams app is available for all platforms, including laptops, mobile devices, the web, and desktop computers.

What do you dislike most about this product?

Nothing to dislike about that. When I share my screen in a meeting, this control banner appears at the top of the screen, which is particularly unpleasant when I need to switch to other tabs in the browser.

What recommendations would you give to someone considering this product?

One of the most noticeable benefits of Microsoft Teams is its simplicity. The platform is simple to use and intuitive, making it simple for anyone to get started. The interface is well-designed and well- organized, and the features are easily accessible, allowing teams to collaborate seamlessly and without difficulty.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Catherine D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Secure functions when communicating

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is a good tool and it is part of the tools that this system offers, it is quite safe and unlike others its functions are easy to use, allowing chats in real time and with security even from the accesses

What is your favorite aspect of this product?

I like the file management that it offers, besides that when it comes to conversations, the audio and video are of good quality, even though there is no stability on the internet, it is widely used in companies due to its ease of use and integration with tools from Microsoft, besides it is not expensive

What do you dislike most about this product?

I have no bad experience, it has been a good way to communicate with my colleagues

What recommendations would you give to someone considering this product?

Companies require video and audio conference systems and this is more complete and accessible as well as secure

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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