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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Destiny H.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Amazing integrated software

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a part of Microsoft Office which means all of your files, calander data, and contacts are all in one place, its synchronized. Microsoft Teams is also a trustworthy software being every work from home company I’ve been with thus far utilized Microsoft Office, letting Microsoft Teams/Outlook be the primary sources of communication.

What is your favorite aspect of this product?

Sometimes other systems don’t function properly, or perhaps during training there isn’t a sandbox. Thankfully while sharing the screen, we’re able to take control or annotate the sharers screen. I also love the fact that we’re able to easily use the search feature to find lost files and information we may have missed.

What do you dislike most about this product?

There are a few things that don't cause issues while using the software, however it is a preference. There are only two modes with appearance which are classic white, and black - I would prefer more customization. Secondly, I would love to see the option of being able to have multiple people share the screen at once - during training sometimes it gets time-consuming.

What recommendations would you give to someone considering this product?

I would recommend the Microsoft Office (Teams) software more so to new business who would like to keep all their information in one place, and once space and easy use of communication.

Pros

  • Continually Improving Product
  • Saves Time
  • Includes Product Enhancements
  • Security Protects

Chris R.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Great productivity tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Very easy to use and understand tool that anyone can learn and use.

What is your favorite aspect of this product?

The ability to setup meetings and video calls quickly with people in my organization or outside the organization.

What do you dislike most about this product?

That you can't create threads or quick groups that anyone can access or use.

What recommendations would you give to someone considering this product?

Great product overall but it is costly so it should be for medium to large organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Antonio G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Excellent platform for internal communications.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This application enables the workplace to conduct much more efficient and open group interactions, as well as making talks more relaxed and less rushed. Microsoft Teams is assisting us with collaboration on a scale and convenience we had not before envisaged; this is a single tool that addresses numerous organizational demands and, most significantly, operates all of the time. Microsoft Teams provides a platform for organizations and enterprises to work and communicate remotely. I can communicate with my coworkers by phone or video conference whether I am in the office or working from home.

What is your favorite aspect of this product?

Allows for internal and external collaboration, instant messaging, audio/video conferencing, file sharing, and the formation of groups with specified user rights. Teams works easily with other Microsoft products like as Office and Outlook, and the user experience is simple and straightforward. Microsoft Teams has so many features that I really appreciate; it's incredibly easy to identify individuals to connect with and maintain track of earlier discussions. Because I have a lot of communications, any unread messages that I can comprehend will be highlighted black so you know there are pending messages to read.

What do you dislike most about this product?

The number of individuals on screen with a camera looks to be limited in video conferencing; Microsoft may increase this in the future. I've noticed one disadvantage that I believe could pose a security risk: anyone within an organization can create a team, and I believe that creating unnecessary teams could eat up a lot of storage space. To combat this, I believe organizations should have a procedure in place to prevent people from creating multiple teams.

What recommendations would you give to someone considering this product?

You can use Microsoft Teams to solve the challenges of virtual meetings, whether we are in the office or outside, and we can link project team members and the complete organizational hierarchy available in teams. With Microsoft Teams, file sharing, screen sharing, and voice video calling have all become extremely simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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