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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Kasan P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent for Work but Might Be Complicating Thing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Similar to Zoom and Slack, but more formal and serious, is Microsoft Teams. It feels less lighthearted and more work-focused than Slack, and it emphasizes communication and teamwork above merely video calls when compared to Zoom. Teams works really well with other Microsoft stuff like Outlook and Word, but it’s not as flexible or fun as Slack.

What is your favorite aspect of this product?

I enjoy how it’s simple to have everything in one place—chats, video calls, file sharing, all arranged into channels for various teams. The integration with Office 365 is awesome if you’re already using Word, Excel, or Outlook. Recently, they introduced additional tools for live events and webinars, which is fantastic for bigger gatherings. The video call quality is very great, and it’s easy to share your screen or files during meetings.

What do you dislike most about this product?

But gosh, Teams can be sluggish and glitchy sometimes. The interface feels clunky, and it takes forever to load, especially if you have a lot of channels. The alerts are also annoying—they either overload you with too many or don’t inform you at all. Switching from conversations and files, or from one team to another, is perplexing. The application lacks user-friendliness, a sentiment that becomes apparent with daily usages.

What recommendations would you give to someone considering this product?

If Microsoft products are used in your workplace, Teams is likely the best option. It works well for large organizations with lots of employees and projects, but if you're looking for something more flexible or enjoyable, Slack or Zoom might be a better fit. Microsoft Teams is a powerful tool, but if you're not familiar with it or don't need all the features, it can be frustratings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Reliable with modern features.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Deep Integration with Microsoft 365: Seamlessly connects with Office apps like Word, Excel, and Outlook. Robust Collaboration Tools: Combines chat, video, file sharing, and task management in one place. Strong Security and Compliance: High-level security features suitable for enterprises. Customizable Channels and Tabs: Allows users to organize workspaces and add helpful apps. Streamlined Meeting Experience: Offers built-in tools for scheduling, recording, and live captions.

What is your favorite aspect of this product?

The seamless integration with Microsoft 365 tools makes collaboration incredibly efficient.

What do you dislike most about this product?

The notifications can be overwhelming and lack customization options for specific needs.

What recommendations would you give to someone considering this product?

Ensure your team is already using or planning to use Microsoft 365 for the best experience and take time to customize notifications and organize channels for efficient collaboration.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Ganesh G.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful communication and business tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Because it easily connects with Microsoft 365 applications like Word, Excel, and PowerPoint, Microsoft Teams stands out as a tool for document collaboration. In addition to supporting several communication channels, including audio, video, and chat calls, it has robust security measures. Teams is appropriate for companies of all sizes and offers a great deal of customisation through third-party app integrations. It remains up to date with new features and enhancements thanks to frequent upgrades.

What is your favorite aspect of this product?

The smooth integration of Microsoft Teams with Microsoft 365 apps is my favourite feature. This interface streamlines workflows and increases productivity by enabling simple collaboration on documents, spreadsheets, and presentations right within the Teams environment. One key feature that distinguishes Teams from other collaboration solutions is the ability to co-author documents in real-time without navigating between applications.

What do you dislike most about this product?

Even while Microsoft Teams is great overall, there are moments when the sheer number of notifications becomes too much to handle.

What recommendations would you give to someone considering this product?

I advise utilising Microsoft Teams' connectivity with Microsoft 365 apps if you're thinking about using it for smooth collaboration. Explore the different third-party app connectors to customise the platform to your needs and adjust your notification settings to prevent getting overloaded. To fully utilise its advantages, utilise the wealth of training materials that are available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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