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Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

prajakta j.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Spooky app with task collaboration and file share

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

It's a such a spooky and outstanding with helping with my daily to do lists. Allow project manager to assign task very easily. Support for video conferencing for online meeting with team members.

What is your favorite aspect of this product?

Allow user interface to be customized. Access data in real-time for quick reporting. Terrific to edit and update task while on the cloud.

What do you dislike most about this product?

It's a great app with task assignment although user have internet to work

What recommendations would you give to someone considering this product?

Project managers are able to create and assign task to different teams. Collaboration have made many projects a success. Exquisite with customer support. Video conferencing for meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jakwe R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Competent and Intelligent Communications App

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Mattermost gives the freedom of all forms of engagement for innovation.

What is your favorite aspect of this product?

Mattermost increases the ideas in the company for growth purposes.

What do you dislike most about this product?

Mattermost includes a the sharing of details and remote access procedures.

What recommendations would you give to someone considering this product?

Mattermost is a manageable discussion platform that is professional.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Edward K.

  • Role: Operations
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Superb business communications alternative tool.

Likeliness to Recommend

10 /10

What differentiates Mattermost from other similar products?

Mattermost creates different channels for projects and teams.With this and the great features, Mattermost remains a great tool for me.The mobile version of mattermost is stable for use .The emails notifications are quite fast and that's great.

What is your favorite aspect of this product?

The favourite aspect to this platform is that it offers more than what slack was offering.Since it is our daily tool for official business communication it's really shows that we highly value this software.

What do you dislike most about this product?

Mattermost has settled all our problem in our communication.Nothing to point out as a dislike.

What recommendations would you give to someone considering this product?

With mattermost, all business related communications are safe.Great software one can work with.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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