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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Multi-channel
Leads Generation
Application Programming Interface
Workflow Processing
Personalized Service
Translation
Knowledgebase
Scheduled Availability
Integration With CRM
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Julia S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Very useful tool, I recommend it"
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
This program differs from others in its cost is expensive.
What is your favorite aspect of this product?
It is convenient because it is possible to integrate it with the primary social media platforms that we make use of. Because of this connection, our clients and potential sales prospects are now able to engage with our customer support team directly from inside our social networks, eliminating the need to access either our website or our mobile applications.
What do you dislike most about this product?
The web version of LiveChat ChatBot is flawless, but the mobile version is a little restricted; the mobile version, in my opinion, needs to extend the capabilities, such as the resolution tags that are not permitted to be placed in each contact, but the web version has this capability. LiveChat ChatBot implementation cost may be prohibitive for certain organizations, and that's not the only thing holding some businesses back from adopting it.
What recommendations would you give to someone considering this product?
I think it's a great software because it has a lot of useful functions and works well with Facebook Messenger. It's quite simple to organize your files, add tags, and look for specific information. For all this I recommend this tool.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time
Brian D.
- Role: Operations
- Industry: Retail
- Involvement: Initial Implementation
Submitted Oct 2022
Super easy to use and worth the money
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Customizations are rampant
What is your favorite aspect of this product?
The ease at which ti use
What do you dislike most about this product?
Expensesive
What recommendations would you give to someone considering this product?
Yes, 100% I woulf
Pros
- Saves Time
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Inhibits Innovation
- Commodity Features
- Less Inspiring
Yanis W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
Integral to customer communication.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Fantastic integration with non-Livechat software products like Facebook Messenger and Mailchimp. This has put chatbot into a variety of use-cases in my company.
What is your favorite aspect of this product?
Chatbot is able to deploy not just on our web and mobile platforms, but has integrated well on some of our social media handles where it is used to respond to simple customer queries.
What do you dislike most about this product?
Livechats Chatbot lacks adequate artificial intelligence structure, which would enable it to learn from past interactions with our customers. This is a flaw , which is maybe a result of Chatbot being a very simplified bot engine .
What recommendations would you give to someone considering this product?
Chatbot creates breathing room for our customer service reps. It saves us time as well and manages to address the concerns of section of our customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
