What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.8
View Jira in this category (opens in a new tab)
Jira Reviews
Michelle O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Best software for task management
Likeliness to Recommend
What differentiates Jira from other similar products?
The user interface is better, actions are visible so you always know what to do and makes collaboration and visibility easy
What is your favorite aspect of this product?
I like how if a task is taking long to complete you can change the sprint so everyone knows whats happening
What do you dislike most about this product?
You have to learn how to use it its not that intuitive, took me a while to understand the difference between an epic and a subtask
What recommendations would you give to someone considering this product?
provide more training materials, like when Setting up a new project. You have to click through so many screens to find how to set up issues.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paul G.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jul 2023
Unrivalled for supporting Agile development
Likeliness to Recommend
What differentiates Jira from other similar products?
Compared to similar products Jira is just extremely intuitive. Others try to do what JIRA achieves but over complicates the solution.
What is your favorite aspect of this product?
Very easy to visualise progress as well as keeping track of all assigned tasks as well as task priority.
What do you dislike most about this product?
Despite it being a simple product to use there's still some overhead and expertise required to set it up so this isn't a product you can use off-the-shelf but this also applies for most other products too.
What recommendations would you give to someone considering this product?
I'd consider the cost vs size of organisation as well as the expertise you have available to set the tool up.
Pros
- Reliable
- Enables Productivity
- Continually Improving Product
- Performance Enhancing
Cons
- Less Effective Service
Abhipsa K.
- Role: Student Academic
- Industry: Education
- Involvement: Initial Implementation
Submitted Jul 2023
productive throughout the project lifecycle
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from other similar products due to several key differentiators that have contributed to its widespread adoption and popularity: Flexibility and Customization: Jira offers a high level of flexibility and customization, allowing teams to tailor the software to their specific workflows and processes. It supports various project management methodologies, including Agile, Scrum, Kanban, and more, making it adaptable to different team structures and industries.
What is your favorite aspect of this product?
Customization: Users value Jira's flexibility and ability to customize workflows, issue types, and fields to match their specific project management needs.
What do you dislike most about this product?
Complexity for Beginners: Some users find Jira's initial setup and configuration complex, especially for those who are new to the platform or project management software in general.
What recommendations would you give to someone considering this product?
Define Requirements: Clearly outline the project management requirements and the specific features needed. Consider factors like project size, team structure, preferred methodologies (Agile, Scrum, Kanban, etc.), and integration needs with other tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
