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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kevin M.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Best software development tool around

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is built for developers and also IT professionals mainly. It tried to help support ITIL practices but still feels geared toward the mid size market

What is your favorite aspect of this product?

I love the layout and the ability to automate things. It is every fast interface and makes pasting code or image very simple, so the team really enjoys interacting with it

What do you dislike most about this product?

It can be a bit complex and overwhelming starting off. Often times making a change can be a complex task because of how everything is so loosely coupled from the front end point of view which drives up complexity

What recommendations would you give to someone considering this product?

I would say take your time reading and setting it up well from the start, overall its a great product on a great path

Pros

  • Performance Enhancing
  • Unique Features
  • Fair
  • Altruistic

Cons

  • Less Generous

Andrea C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Very good Project Management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The reporting tool is a very particular ability of Jira and it enables managers to understand the status of the works

What is your favorite aspect of this product?

jira is a complete tool that allows you to have a complete view of your product, of the tasks in progress or not. The ability to create different dashboards is very useful

What do you dislike most about this product?

the tool requires a lot of study and preparation before being mastered

What recommendations would you give to someone considering this product?

Implementation and use take some time. If you need a complete tool for managing your work, Jira is a great solution

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

RASHAB K.

  • Role: Operations
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

features the best in Market in Project Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a Project Management software which provides easy customizable dashboards and easy issue tracking with a flowless UI making it more interactive in comparison to other software's that work with agile methodologies.

What is your favorite aspect of this product?

The absolute best about Jira is its Project planning and operations cycle. It lets you easily track a progress of a issue with status availability. With customizable dashboards you can allocate and train your team as per the project requirement which is not just easy to use but also very feasible. With features such as time tracking and timesheet, it also debunks the idea of a different software being used for the same task. Also the filter option is a must to easily track and excel out the data in form of CSV to keep track of Team's progress.

What do you dislike most about this product?

Sometimes the notification do not appear on the analyst dashboard. With more filters it acts out automatically making a change in a case, if you happen to be haphazard with the process or neglectful it can make a issue progress change which can be an issue on a later stage. The mobile application lacks some feature such as uploading and downloading files straight from the issue itself and only limited features are available compared to the web version of Jira..

What recommendations would you give to someone considering this product?

Its a must software if you get a lot of projects simultaneously with different project requirements and needs to keep track of issues easily. With case prioritization. its hard to mess up on the client deliverables.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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