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Dialpad Ai Voice Logo Award Winner Product Badge
Dialpad Ai Voice Logo Award Winner Product Badge
Dialpad

Dialpad Ai Voice

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Dialpad Ai Voice
8.3 /10

What is Dialpad Ai Voice?

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

Company Details


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Awards & Recognition

Dialpad Ai Voice won the following awards in the Unified Communications as a Service category

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Dialpad Ai Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Voice?

5% Negative
7% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Feature Ratings

Average 87

Communications

92

Call Management

89

Mobility

88

Continuous UCC

88

Secure Access

88

Session Border Controller

87

Third-Party Integration

86

Speech Access and Personal Assistant

86

Analytics Reporting

85

Web & Desktop Conferencing

83

Centralized Management Portal

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Vendor Support

87

Ease of IT Administration

86

Availability and Quality of Training

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Ease of Customization

82

Dialpad Ai Voice Reviews

Dan K.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

This VoIP system is unified and customizable

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Voice from other similar products?

Dialpad Talk has an edge over other VoIP services because this budget-friendly yet ultra-functional VoIP system is powered by modern AI technology. It grants me and my team access to a wide variety of call management features plus AI assistance without breaking the bank

What is your favorite aspect of this product?

It allows us to make unlimited phone calls and send unlimited SMS or MMS messages. It makes it a breeze for us to monitor and handle our incoming and outgoing VoIP calls

What do you dislike most about this product?

Sometimes it is not easy to retrieve and decipher voicemails so I don't encourage my contacts to use it. They would rather send me a message but the overall service od Dialpad is really good

What recommendations would you give to someone considering this product?

Dialpad Talk is a viable option if you value AI-enhanced VoIP features. It makes it easy for you to collaborate with co-workers in your team and in other departments

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aristo G.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Effortless Communication With Dialpad Talk

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Voice from other similar products?

Supports video, voice, and messages which is unique

What is your favorite aspect of this product?

The quality of audio and video is amazing It makes communication easy Connecting is effortless

What do you dislike most about this product?

No particular dislikes for Dialpad Talk

What recommendations would you give to someone considering this product?

Dialpad Talk has been great and I recommend it to other businesses.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Caring
  • Respectful

Tonia B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Budget-friendly yet ultra-functional VoIP system

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Voice from other similar products?

Its native artificial intelligence (AI) gives us a summary of our meeting, as well as a to-do list that it captures during the call. We also get analytics to keep track of call metrics

What is your favorite aspect of this product?

Dialpad Talk syncs contacts across the VoIP system so that the appropriate people can quickly access the customer database. Also, it analyzes relevant information and generates reports that will help me and my colleagues gain insights for improved planning

What do you dislike most about this product?

Dialpad should provide more tools that empower our sellers and managers to close sales deals, such as scripted responses and objection handling

What recommendations would you give to someone considering this product?

Dialpad Talk has a wide compatibility range when it comes to software support. After all, you can use the desktop app whether your computer is based on Windows or Mac OS

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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