Bitrix24

What differentiates Bitrix24 from other similar products?

It offers greater functionality than the majority of customer relationship management systems, including paid systems like Salesforce. You can manage your customers, projects, tasks, and more all in one place. The greatest benefit is that the free version meets all the needs of most businesses. I utilized it for five years with a company that employed eight people and had five overseas branches without ever having to pay for a more advanced plan.

What is your favorite aspect of this product?

Over a year ago, we switched from Bitrix24 to building our own in-house intranet. Although Bitrix24's many useful features were appreciated, some users found them to be overly complicated or difficult to navigate. The nicest part of the program, however, is that its features have clearly been thought out and can be tailored to any kind of business or organization.

What do you dislike most about this product?

A lot of unfulfilled assurances were given to us regarding this program. Our distributor stopped taking our calls after we criticized him for failing to deliver on his commitments. When I contacted Bitrix directly, they said they would escalate the problem but didn't get back to me for more than a week. So, when we finally made contact, they restarted the process, and we haven't heard from them in over a week.

What recommendations would you give to someone considering this product?

I've been using Bitrix24 for a while now, on and off for simple tasks and with the express purpose of learning how the software has evolved over time. Yet, I believe it to be a true treasure for me and want to begin utilizing it more frequently. All the features I need are included in this CRM, so I'll be able to rely nearly totally on it to manage my business. Opportunities, Projects, Intranet, Workflows, Telephones, Unified Communications, etc.

What differentiates Bitrix24 from other similar products?

At work, we utilize Bitrix24 for everything; it is our gateway through which we interact, share data, make video calls, and chat. It also includes several features and tools for efficient CRM, such as a Gantt chart for tracking activities and progress. It is used to increase performance in all departments. It is simple to share the file portal with each individual and extend the device. For each newly onboarded person, I have a file structure template that I would employ.

What is your favorite aspect of this product?

To make adding features cost-effective and straightforward, the program offers numerous extra capabilities, such as secure email and capability. Its UI is incredibly simple to use since it is similar to our internal social network, making it dynamic and simple to use. Files and papers are rapidly sent and uploaded, and video conferences are crystal clear and audible. Because it is on the cloud, our PC is not overburdened with information.

What do you dislike most about this product?

The application may seem a little heavy at times; this might be due to a computer problem or a wrong setting while installing the software. We rely heavily on the Gmail plugin, which has become a concern. Many times, a file used by the plugin will fail the first time it is downloaded.

What recommendations would you give to someone considering this product?

This is one of the most comprehensive office tools available; we use it in practically all departments to connect with one another and to transmit and receive critical information in real time. Everyone will enjoy it since it is highly intuitive and has a very low learning curve. Find a file sharing specialist if you want to employ a sophisticated folder arrangement. What can be generated in the blink of an eye is limited by the user interface.

What differentiates Bitrix24 from other similar products?

Bitrix24 has been the best ally to manage all the Intranet processes that our company handles, we have improved in the management of marketing strategies and business strategies thanks to the tools that Bitrix24 has managed and provided us with. The categorization and data manipulation have been successful since Bitrix24 offered us an excellent service to cover all the CRM needs that our associates required including a business intelligence service suitable for all audiences.

What is your favorite aspect of this product?

Bitrix manages an excellent data cataloging system and manages to maintain a high and secure scalability to securely manage this data. We have achieved synchronization with various platforms in managing marketing and sales generation, as well as innovation in assisting clients through online ads to obtain leads. The services that Bitrix24 offers can be integrated with any business management needed. We also manage to schedule appointments with employees and customers quickly and free of charge.

What do you dislike most about this product?

Sometimes we have problems scheduling automatic notifications, most of the time they arrive late and that delays orders a lot. We have to manually update the reserved resources reports since it does not have a live update option. Another point against is the constant logging of accounts within the platform, they are always closed and does not save an access point.

What recommendations would you give to someone considering this product?

Bitrix24 is characterized by being a multifunctional and multifaceted software, it is always recommended to work in scenarios where an advanced function is required for the same tracking of employees and tasks. Store extensions are also a plus within Bitrix24, because each user's interface can be configured within the platform and is very easy to use.