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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

All in One Fantastic Solution

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has more in-depth provisions, including Task management, CRM, Communication and Document management. It does all these things seamlessly. IT IS ONE PLATFORM, ALL BUSINESS SOLUTION PLATFORM.

What is your favorite aspect of this product?

Better CRM system Narrow down to effective sales lead for helping our sales team We can collaborate as a team on the platform, it is impressive. You don't need different bit by bit software to do work any longer, just use one and its all taken care of

What do you dislike most about this product?

Nothing. It is good for the job

What recommendations would you give to someone considering this product?

It is worth you time and effort. Make sure you have great team culture at your workplace so they can enthusiastically collaborate on this platform and make the best use of it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Olivia L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

It a great software.

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

The best part about bitrix24 is that it provides a unified platform for my files, projects, messages, tasks, and contacts. In addition, it is designed to enhance cooperation and communication among employees, thereby increasing productivity and performance by reducing costs.

What is your favorite aspect of this product?

Bitrix24 provides our organization with everything it needs to manage everything from CRM to projects and processes. I like the simplicity and adaptability of this program; Its features and functionalities make it a great choice for CRM optimization, process automation, project management, document integration, and communication improvement. I’ve used it to create tasks for team members and it works well because it sets deadlines, lets you add followers and attendees, and lets you add sub-tasks to the main task. I like the collaboration part of Bitrix24 because as project managers we can have a separate website for each project.

What do you dislike most about this product?

I have nothing negative at the moment, it’s quite complete and easy to integrate into a company. It’s also an easy-to-understand tool with features that can be adapted to the type of business you work in.

What recommendations would you give to someone considering this product?

It is a tool that is useful in every manner because it allows for seamless and secure online communication, even from a distance, which improves workflow. This platform allows for the easy and professional completion of all tasks, from the gathering of team member views to the monitoring of financial processes or trade. It does this by utilizing systems that are tailored to professional requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Charissa A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Bitrix24 is a powerful project control solution.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 finest answer is to save time and automate company operations; the software combines tools for database, team management, sales, and workflow monitoring all at once. Anybody looking for a decent CRM to generate sales should give it a shot. Bitrix24 has updated firms' corporate communication systems with intricate frameworks that keep people controlled and pleased; also, Bitrix24 executes various actions promptly and without mistakes.

What is your favorite aspect of this product?

BItrix24 is a user-friendly CRM that can be readily tailored to a specific purpose. Bitrix24 is a multi-operations program that allows you to multitask in a variety of ways, including creating sales sites, automating sales, and managing projects with robust communication tools. We will immediately notice the well-designed dashboard with clearly divided sections after login in; we may choose whatever tab we like from the left corner of the screen. The Employees tab displays the organization chart with the names of all workers, which we can customize by adding or deleting individuals, creating various Departments, and sharing duties.

What do you dislike most about this product?

This is a feature-rich CRM, which might be confusing for first-time users. When I initially tried it, I was astonished by the number of capabilities it provided. The support personnel can be difficult to reach at times, and they take too long to respond to our emails. It might make us feel isolated in the face of bugs that we want to report and obtain the assistance we want.

What recommendations would you give to someone considering this product?

Bitrix24 in the field of communication keeps everyone up to date and informed. Bitrix24 provides us with a kind of analytics feature that shows real-time performance of various projects, time from start to end scheduled, tasks in progress, finished, and total. We don't need to look for another CRM product because Bitrix24 allows us to develop a complete database about our customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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