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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

Miriam B.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Solution for business and project management.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 assists our company in having a clearer workflow and a better grasp of the processes of our sales process; it also assists in creating tasks and communicating with our team. Bitrix24 helps us to track projects and processes; instead of having many platforms or applications for each work, we can consolidate them into just one. The tagging system also allows filters to categorize each project, and the interface is generally dynamic and may be customized in the kanban list.

What is your favorite aspect of this product?

The setup is straightforward and quick to integrate with teams, and there are several choices for efficiently managing HR. It is an intuitive CRM with clear and straightforward functions; it has numerous predefined choices in the projects section that may enable any firm with minimal experience manage its daily operations from any point in the sales funnel. I can establish tasks and track time from creation to completion, as well as categorize which phase the task is in or who is the primary responsibility for it using the interface options.

What do you dislike most about this product?

What I do not like around Bitrix24 is that the integrative are not simple to set up, accessible video conferencing and chat changes by browser and app, emoticons are restricted, and there are no gifs to specific users' considerations during post engagement, it is additionally not recommended to utilize it as a store, in any case, you'll connect supporting pictures and joins for each errand.

What recommendations would you give to someone considering this product?

Overall, I found Bitrix24 to be a dependable and user-friendly platform that assisted me in streamlining my business operations; I would suggest it to anybody seeking a comprehensive business management solution. The features are extensive and well-designed, making it simple for me to manage my team and projects. The CRM capability, which allows you to handle clients, prospects, and sales all in one location, is very amazing. These tools have been really helpful in keeping my team connected and productive when working remotely.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Akanksh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An ideal tool in managing projects for sprints.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.

What is your favorite aspect of this product?

The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.

What do you dislike most about this product?

No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.

What recommendations would you give to someone considering this product?

I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James H.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Efficient collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

With the aid of Britix24, everything works in favor of internal communication because it might replace outdated collaboration tools with a single platform. I adore how attractive and well-organized the website is for this wonderful program. It is very simple to use, and the customer support is excellent. It includes all necessary features and tools, as well as online storage and collaboration options. Using this platform, we can arrange our tasks, projects, communications, files, and the amount of time spent on each task, making it easier for the rest of our team to keep track of everything.

What is your favorite aspect of this product?

Because it resembles our internal social network, its interface is incredibly user-friendly, making it dynamic and simple to use. Video calls are crystal clear and audible, while files and documents are sent and uploaded rapidly. Because it is in the cloud, the computer hadn’t been overwhelmed with data.

What do you dislike most about this product?

I don’t like their notification system because I always see the same notifications every time I log in, the mobile app becomes too slow and occasionally takes a long time to open, and document sharing isn’t always as helpful as I’d like it to be, it takes some time to prioritize our tasks and subtasks, and the premium plans eventually get very expensive.

What recommendations would you give to someone considering this product?

Britix24 was first created with small and medium-sized businesses in mind, but it has since evolved into a very robust platform that, in my opinion, can meet the needs of any company, regardless of size.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Helps Innovate

Cons

  • Charges for Enhancements

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