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ADP

ADP Workforce Now

Composite Score

7.8 /10

CX Score

7.8 /10

164 Reviews Write a Review

What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

90 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

11% Negative

9% Neutral

80% Positive

Pros

Reliable
Security Protects
Respectful
Acts with Integrity

Feature Ratings

Average 79

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Benefits Administration

Interactive Organizational Chart

Reporting and Analytics

Position Management

Time and Attendance

Talent Management

Scheduling

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Benefits Administration

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Payroll

Translation missing: en.product_page.ratings.score 7.9

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Talent Management

Translation missing: en.product_page.ratings.score 7.6

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Workforce Management - Midmarket

Translation missing: en.product_page.ratings.score 7.3

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Akash G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Awesome product

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

Fast, accurate and user-friendly

What is your favorite aspect of this product?

Payroll management

What do you dislike most about this product?

Everything is good

What recommendations would you give to someone considering this product?

Go for it if you are looking for a user-friendly product that is fast, accurate and make your work life easy

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Robin F.

Role: Human Resources
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Very user friendly but a bit old school

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Easier to use, more user friendly

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Doesn't have all capabilities of other systems

What recommendations would you give to someone considering this product?

Decide what you need it for - basic HR management is great. There are other systems that do more.

Pros

Reliable
Enables Productivity
Trustworthy
Transparent

Cons

Commodity Features
Less Efficient Service

Kaushik K.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but not so many configuration options

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

easy to use

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

unbale to customize

What recommendations would you give to someone considering this product?

understand each module and confirm it suites your business

Pros

Includes Product Enhancements
Reliable
Respectful
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Less Efficient Service

How We Deliver

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Need Assistance?

Awards & Recognition

ADP Workforce Now Ratings

82 Likeliness to Recommend

90 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Talent Management

Workforce Management - Midmarket

ADP Workforce Now Reviews

Akash G.

Awesome product

Likeliness to Recommend

Pros

Robin F.

Very user friendly but a bit old school

Likeliness to Recommend

Pros

Cons

Kaushik K.

Easy to use, but not so many configuration options

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

3
Since last award

Feature Ratings

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Benefits Administration

Interactive Organizational Chart

Reporting and Analytics

Position Management

Time and Attendance

Talent Management

Scheduling

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support