Task Analysis Framework Example

Author(s): Evan Hughes, Carissa Palmer, Laura Ribadeneira

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Administer a task analysis survey to understand how HR employees spend their time on all possible HR activities. Use the Task Analysis Framework Example to:

  • Simplify survey creation
  • Address risks
  • Improve collected data quality

Use this template to build the task analysis survey for HR employees.

Tags

customer service, SLA, service level agreement, knowledgebase, knowledge base, case management, HR strategy, customer satisfaction, competencies, CSR, strategic role, business partner, centers of excellence, HRSS, service-level agreement, COE, automation, automate, HR satisfaction, employee service satisfaction, shared service satisfaction, HRSS satisfaction, HR portal, HR knowledgebase, strategic partner, center of excellence, people process technology, self-service portal, staff portal, call center, contact center, HR structure, HR transformation
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