Storyboard: Optimize the Performance of A, B, and C Players

Author(s): Amy Kunz, Asha Pandya

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Most managers leave performance gains on the table because they don’t adjust their management style to address employee performance, aspiration, and motivation. Every employee has a different combination of these dimensions, and must be managed differently as a result. This Storyboard will help managers identify and better understand their team players, using the following personas:

  • The Gold Star
  • The Keener
  • The Striver
  • The Steadfast
  • The Up-and-Comer
  • The Mistake

Use these personas to harness the value that you’ve left on the table. Retain, engage, and optimize your team by applying specific advice on daily management, motivation, career planning, communication, and coaching.

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