Service-Level Agreement Template

Author(s): Rachel Stewart

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The Service-Level Agreement Template will assist you in determining the expectations and accountabilities for vendor/organization relationships. Use this template to:

  • Document primary contacts
  • Record the purpose of the agreement
  • Map out process owners and accountabilities
  • Outline metrics used to measure vendor success

Use this template as an agreement between the two parties.

Tags

recruitment, hiring, selection, recruiting, talent acquisition, applicant, candidate, candidate experience, efficiency, talent, sourcing, assessment, outsourcing, TA process, recruitment process, hiring process, quality of hire, efficient hiring, talent acquisition workshop, SLA, service level agreement, RFP, Evaluation, RPO, Vendor management, vendor selection, HR outsourcing, human resources outsourcing, request for information, request for proposal, recruitment process outsourcing, RFI, consulting, Insourcing, HRO, PEO, professional employer organization, shared services center, SSC, business process outsourcing, BPO, vendor
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