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Analyze employee sentiments gained during discovery interviews. Use the Empathy Map Template to:

  • Summarize interview responses into four categories: say, do, think, and feel.
  • Uncover needs from disconnections.
  • Gain insight from contradictions.

Use this template to create an empathy map based on discovery interview feedback.

Solution Set Steps

  1. Identify priority areas
  2. Empathize with employees to understand their experience
    • Empathy Map Template
  3. Brainstorm options for moments that matter
  4. Prototype and test potential solutions
  5. Pilot solution and prepare for implementation

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