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Design thinking methodology is generating interest in the HR community because of it's connection to customer and employee experience. Design thinking is an employee-centric problem-solving method.

Use the Design Thinking Primer for background and information on this methodology.

Solution Set Steps

  1. Identify priority areas
    • Design Thinking Primer
  2. Empathize with employees to understand their experience
  3. Brainstorm options for moments that matter
  4. Prototype and test potential solutions
  5. Pilot solution and prepare for implementation

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