- Organizations have few formalized efforts to support the use of real-time engagement measurement tools by leaders.
- Even in cases where guidance on basic dashboard navigation is provided, many fail to aid leaders in the most critical tasks: accurately interpreting the results and thoughtfully acting on them.
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Critical Insight
- Real-time engagement monitoring is critical to ensure employee engagement issues are surfaced and addressed quickly, before they can fester and negatively impact morale, productivity, and – ultimately – employee retention.
- Equipping managers to improve employee engagement using the EXM Dashboard trains managers to:
- Glean basic information from the dashboard, including participation rates, demographics, current state, trending, and comments.
- Perform more advanced analysis using the dashboard, including response distribution and fluctuation analysis.
- Act on EXM results and drive engagement using design thinking, including empathy mapping, question construction, and targeted brainstorming.
- Create an action plan to ensure the training translates into behavioral change that drives team engagement.
Impact and Result
- Create an environment where the daily actions of leaders, including their consistent use of the EXM Dashboard, help to engage every member of their teams, creating a positive impact on culture, company potential, empowerment, and rewards and recognition.
- See an improvement in direct business drivers such as agility, cost, quality, and revenue.