Darin provided great insight into the challenges and risks of our Data Center Project and those associated with running three other large projects in parallel. I very much appreciated Darin's time today and look forward to working with him in the future.

Darin was able to provide an abundant list of tools that I can use to make a more accurate decision. He even offered to help along the way. This will be great for me during the process.

Lots covered - god news is there was a lot found that needs to be improved. Bad news is there are a lot of changes that need to be made. The Information provided will save many hours of time and potential revenue.

Knowledge about topic

Good feedback on the specific question and then additional information was discussed that we had not considered

We didn't really do a guided implementation, just got an overview of what one would look like - so I'm not sure this survey is really applicable!

Analyst very informative & helpful

got some new ideas and ways of approaching the problem.

It is hard to quantify the time and dollars that this advice may have saved as the engagement was more around SME value and us making the best decision for the City. The best parts of the experience were the conversations and learning from Darin's experience. The worst parts was that we did not start this sooner and was not able to take advantage of the scoring sheet that Info Tech had.

Best - to the point responses on key, industry expectations on contract negotiations. Worst - none,

Best aspect: The analyst had the knowledge we were seeking and can follow through on additional tasks which should help our project. Worst aspect: When setting up the meeting I specifically asked for some 3rd party consultants they could recommend for me to pass on to our consortium to help them evaluate their needs to right fit a data center move but none were provided. Now I have nothing to pass on to my project team.

The vast amount of information given to us and the templates provided will greatly reduce the amount of research we will expended on this project. The are no worst parts of this engagement. We look forward to discussing this project with an analyst once we have gathered all of the information needed for the templates provided. Great experience.

The analyst was well prepared and provided excellent advice.

Analyst very informative & helpful.

Analyst clearly very knowledgeable. Was to the point (which I consider positive).

Darin provided great insight into the challenges and risks of our Data Center Project and those associated with running three other large projects in parallel. I very much appreciated Darin's time today and look forward to working with him in the future.

Darin provided helpful information that will guide me in the right direction

The information will have an significant impact on the project and future deployment. Thank you.

very knowledgeable, informed, experienced, insightful

I expect we will get more value form the information that is being shared with us.

Like working with Darin. Timing was poor

Analyst clearly very knowledgeable .Was to the point (which I consider positive).

It was great to hear that we were already on the right track and had a lot of groundwork done. My advisor was able to provide some additional insight and connect all of the previous work that we had done to produce a valuable picture of our future direction.

Excellent experience. Well worth the investment if you are dedicated to Technology planning and strategy with Business alignment.

I feel the output from workshop is going to set us up for success in the long term. Eric and Brian were fantastic. Eric was an outstanding facilitator. I was please with how engaged my leadership team was and feel we got great value. Ideally, I would have liked to have planned the round table session a bit more and involved a couple of our senior leaders in a pre-engagement call to ensure we were hitting the mark on the round table. I feel some of our directors weren't as prepared as they could have been. Other than that I thought it was great!

David is extremely knowledgeable. Being able to have him review my ideas and progress toward goals has been valuable.

This experience has been fantastic. We engaged InfoTech for a strategic planning session that has added great value. We will have to wait to see how the end product is received by organizational leadership, but we are very happy so far.

Paul is outstanding, great to work with him. Great insight.

Ross is very knowledgeable about strategic planning, and seamlessly keeps on track between phone sessions. Great person to work with!

The person providing information was very knowledgeable. I could tell that they had done this many times before.

The best part is the InfoTech team members like Darin Stahl. I received excellent advice, follow up meeting recap and materials. This improved my understanding of creating a HDC road map and will also be helpful in the coming months.

The best part was getting a process completed to where we can work with it in a week compared to a year that it would take us.

Best part is Andy takes his time to talk through things and seems to listen well because sums up my input effectively. I don't really see a downside to this process yet other than how many total days it might take to get through.

It was a pleasure to work with Andy Liu through the process. Andy is knowledgeable, stayed on point and was professional. The worst part of the process was the overall time it took with a number of one hour calls. That's no fault of Andy's, it was just difficult to schedule date/times that worked for both of us and sometimes we had to go a couple/few weeks between calls. With it spread out like that I lost focus on the topic.

Very helpful to have someone facilitate the process for me but the overall length of time to complete is the only downside but that is not the fault of Andy or InfoTech, it is what my schedule allows. It has been a good experience so far.

The best part is the volume of information available to me. that's also the worst part in trying to find time to read and absorb the content. At this point I'm not sure how much time and money this will save - I am trying to estimate this so that my response is meaningful.

The open dialogue with David and Eric was excellent and provided validation for ides and approach. The limited knowledge of applied technology in Oil and gas was the only challenge. The tools compare us to a very limited number of oil and gas company's.

Great insight, guidance and advice from Bernie. Loved the real-world analysis and suggestions. I greatly enjoyed this engagement and it will help me to restructure and refocus our IT Strategic Planning to provide better service to our users.

no bad parts. The best parts were the visual representations provided and the explanation of key components. Very beneficial.

Bernie provided a framework to work within which was something that I could use to set down the path of creating a more paper based strategy. His feedback on the sections and presentation based on his past experience were most valuable to me.

Great working with Dave Wallace. Sometimes challenging with various Info-Tech models that don't match regarding the same topic, but it's understood that (a) things change and (b) there may be more than one point of view on how to "skin the cat". Nothing against the cat! Thanks....Alan

Bill and Ben were great to work with. They really know their material and have strong knowledge of IT.

I appreciate David's time and I think we will be able to derive value from the conversation as we continue.

The best part is the strategic process is guided but in the end it is still our strategy, developed with our needs at the forefront. It is not a cookie cutter where I'm giving reports with some other entity in the text of the report etc... Worst part is I need to find time to do my homework and keep things on the timeline, and that is good just challenging.

Sharon Foltz expertly moderated and drove the progression of our workshop. With her extensive background and experience she was able to navigate many difficult conversations with our team and keep the conversation flowing with a professional, neutral and cool demeanor. There were no bad parts other than me not being able to be present for the entire activity of the first workshop.

Thanks again to David for being flexible with a targeted session meeting our requirements. It met my expectations and he did a good job in keeping us on track. The negative was around the virtual nature of the session but that was unavoidable and allowed me to invite a broader group than before

Great experience... The most valued part was that Ross was flexible and focused on what I needed to complete my 2015 Strat Plan. Good experience.

Andy is great. I have developed a great appreciation for his skillset and guidance. I look forward to working with him in the future.

Good conversation, I appreciate the opportunity to discuss current events at ODW.

Best Andy's experience Worst Inadequate time to complete document and all discussions. It should be a 5 day event on site, not 4 days Inexperience of the intern in asking some of the questions

To better understand the impact and benefits to our organisation to implement structures to manage and approve all IT initiatives and to help make better and informed decisions.

Best: we got a very good document for discussion with our leadership. Worst: Did seem that some of the exercises were a little play it by ear. Was hoping they would have synthesized more of the reports we had prior to the start.

Bernie is a very experienced person, building the relationship will bring more value in the future, thanks Infotech for this initiative.

Great overview and examples of what to expect as we start to use the tools and processes.

Verbal feedback has been provided, please reference this.

best: good knowledge of municipal environment worst: travel costs :)

Sidney was well prepared and very helpful in all our calls. He provided useful links, templates, and advise that is very relevant to our organization. The worst part was my lack of time to build, share, and get feedback on using the templates in our organization. I hope to do that soon.

Really helped us focus on our vision and strategy. I feel that, that itself is invaluable. The experience of Sharon and Adib clearly showed, in helping guide us through the entire 4 days.

Process was concise and the deliverables were as expected.

John provided valuable insights on looking into building our IT strategy and leveraging the InfoTech tools. He is easy to talk to and shows great interest in NPB's initiatives and helping my team make the necessary adjustments to improve our delivery back to the organization.

Best part - the experience, knowledge and facilitation skills of the InfoTech team. Worst part - working remotely in 10 different locations, some from home, InfoTech from their offices in Canada (due to the Coronavirus crisis) - however, even this worked remarkably well with Zoom and Office365.

Good confirmation about our strategic process and direction. Andy asked good, open-ended questions that helped our thinking.

Working in the speed of "now" means we have less time to ponder what could/should be... Taking the time to speak with Valence allows for reflection and confirmation of strategic approach. I took notes during our call, that is always a positive indicator. Thank you, Allen Iverson

The best: the call highlighted the approach I can use to fill in the gaps within my Division. The worst: none

Dave Wallace is a rockstar!!! High level of execution and value year over year. We are going to need him in CLE for the foreseeable future.

Best: the sessions were facilitated very effectively by Paul and Sharon. I wasn't sure what to expect but was overall satisfied with the outcome. Worst: leading up to the sessions I feel the planning and survey process was confusing.

(Sorry - I have no idea of what $ value to assign). The overall experience was excellent. I now need to move forward with the outputs which will be the difficult part. I look forward to more engagements with InfoTech.

As always and extremely good overview of the blueprint with great tips and tricks

Best: Being able to leverage experience of Info Tech Advisor and apply to my own situation Worst: Not enough internal resources to address all the good ideas at this time.

I dislike the dollar question because this survey is sent TOO SOON after the engagement to put an effective number here. That said, the exercise did provide guidance and value. My leadership team has a better understanding of where we should be heading as a department.

I liked that Ton'ys advice and materials will make it easier for me to complete this task. He is going to look for a completed example for me, it would be ideal if that was included in the packet.

Ross covered a lot of material and the tools should be helpful as we embark on this journey.

Best part was learning the concepts behind the process. No worst part.

Best: Facilitation of the sessions and interviews with the executives. Worst: Online Cobit sessions seemed non-beneficial since the results with the in-person Cobit sessions was drastically different.

Experience was great! The analysts were extremely knowledgeable and were able to quickly learn about our business and deliver a meaningful engagement. That understanding of our business was retained and shaped into a IT Strategy that aligned very well with our business.

Its a long 4 days but well worth it after seeing the diagnostic tools and survey data all roll up into a multi year strategy. Dave Wallace is masterful in his ability to draw out pertinent information from the business, gather it into an easy to read strategy document and deliver it to senior and executive management.

Andy was excellent, real advice from a person who has done the work.

Andy was a pleasure to work with. I really enjoyed our conversations. He provided great insight and advice. My IT strategic plan is solid--largely due to his honest feedback and wonderful recommendations.

Great call - solid impact and a great resource!

Flexibility of Info Tech facilitators willingness to tailor the templates to create practical approach to develop and IT Strategy for a small IT staff.

Well structured approach. Rocco was able to clarify and guide as we worked through it.

Having an experienced and trusted consultant advising throughout the process was invaluable.

I think some of the final output templates for an IT Strategy roadmap could be better. Also some of the workshops were a challenge to run based on the information given as to who the participants were - i.e. senior leadership struggle to know what initiatives should be prioritised, however process itself was very good, and Larry has really helped step us through that

The best part of this experience was having access to InfoTech's standard tools and techniques for strategic planning. I also appreciated the facilitators diligent working at keeping expenses low. The worst part of this experience (and it was by no means as bad as the word worst makes it sound) was that the two facilitators were a bit disjointed in their presentations and it didn't feel as organized and prepared as I would have expected.

Best part of experience: Analyst was knowledgeable, advise and guidance was very helpful in ensuring I completed the Strategy. Would not have being able to deliver this without his guidance and pointing to other tools within InfoTech Worst Part: None that I can recall

TDS Management became energized and departmental relationships were strengthened. There were no worst aspects of this strategy workshop!

We are still mid-project, so time will tell on some of these metrics. However, regarding the facilitated call with David Yackness, I was able to discuss nuances of the tools provided on the website. I was able explain about the ones I found difficult to use and he suggested an alternative one and followed up quickly with an email and link to an alternate tool. I explained our general plan and he made suggestions. Regarding the savings above, I estimate that if we had engaged a consultant to come in and facilitate the development of an IT Strategic Plan for us, it would have been an expensive endeavor.

Great insights and ideas on solving Bimodal IT dilema's. Can improve with some practical examples and case studies

The IT tools are great. Andy is a consummate professional.

The more I do these interactions, the better I am understanding what is required to achieve my goal. I am eager to see the end results

It was great connecting with Adib. We had an interesting conversation on where to focus our energies in planning out CPSI's IT strategy. The conversation helped to validate our existing challenges and helped to clarify our approach. Thank you. Ali

+ Ability to discuss development of the plan with analyst in real time - I find it difficult to track real cost impacts back to the work we did.

Great comments and feedback from the facilitators helped making their points. Tools and techniques that allowed us to come away with the deliverables we needed now and the means to continue to improve.

+ Knowledgeable InfoTech analysts; + Offered to continue reviewing our docs at a later date. + had looked at our info ahead of time.

Andy is knowledgeable and thorough. He also has the patience of Job. I have been side-tracked repeatedly during the project and he has been consistently understanding. I look forward to working with Andy in the future.

very supportive and thoughtful insights. readily available for questions.

Good focus on basic fundamentals of a traditional strat plan build

-ve: Finding the time in light of my general unavailability +ve: great responsiveness from infotech team

Most of our conversation yielded reinforcement for a direction and plan already formulated, though we did discuss some of the collateral information of visual strategy that InfoTech has on its site.

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent improvements for our organization.

We were able to get good insights into our customer's view of IT and where we had areas to improve to become a trusted partner. At times it felt a little bit slow or repetitive, but my team (most of whom had never done this before) found it very valuable and at the right pace.

Dave's knowledge was extremely helpful and his efforts of pulling together the information in a concise manner was done very well. I had a constraint on time which is on me but that was the worst part.

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent improvements for our organization.

Andy provided great insight into the normal steps or progression from forming an IT Strategy to getting buy-in on the strategy. Some things were being done and some were not. As you might imagine, the ones that were not would have really tripped us up, so it was great to gain an awareness of them before going too far in the process. Not sure I can think of anything under the "worst" category.

Amazing attention to detail - very thorough - my leadership team knows exactly where I am with the implementationof projects for this start-up operation!

The best part of this experience was Adib's ability to simplify the creation of our strategy and his warm energy and patience.

Good soft costs and value realized. I appreciate Andy's insights. Thank you!

The process with the team to develop the strategy The virtual concept was not the best

Thoughtful, proactive service and advice. Great give and take - listened to learn my experience and then provided insights.

Really great executive level sounding board to discuss strategic approaches and parameters to consider at the program level

Having an experienced and neutral facilitator for the IT Strategy development is the best aspect of the experience. Sumit has a pleasant personality, he challenges is a respectful way and engages the participants in a positive way.

The professional consultation and templates saved us a lot of time and heartache. When we questioned ourselves, it was reassuring to have Bernie to confer with.

Best: organizing my thoughts into a coherent document Worst: finding the time to organize and put my thoughts down on paper

Paul is great resource to spar with, he asks the intelligent questions, listens and understand the complexity, and comes up with good suggestions on how best to proceed going forward.

Nothing negative. Still need to validate wirkshop results though.

I'm an overseas customer and I've been impressed by the attitude of InfoTech in supporting me with a 14 hours time difference. No worse experience yet, I've been a customer on and off for while now and value the service InfoTech provides.

I owed David some follow-up. I was unable to get the information before the meeting. We rescheduled to next week to allow me to get more information.

This conversation was on the open-ended topic of conveying IT strategy to an executive team in a concise, visual way. It was evident quickly that Denis is an experienced professional who has been in similar situations, and together we explored ideas for addressing my challenge. Thanks Denis!

I appreciate the personalized attention/support that is given to the specific problem or issue that I am working on.

The entire experience was very informative.

Andy was extremely informative. He had experience and advice that was exactly what I was looking for in preparation of my workshop. I'm looking forward to seeing his materials.

Best was leveraging infotech SME and rapid IT strategy blueprint- methodology. We have the right amount of information concise and simple. Worst can't think of anything.....the only issue was not an infotech issue but a shortage on time and urgency that Adib and Carlene in the last weeks accelerated some steps and we have a great outcome. Am a very very happy infotech costumer! Look forward for continue working with your Team!

Clear, concise, to the point, practical discussion. Very active listening, down to earth recommendations. Very detailed explanation of options available to us, the customer (guided, workshop, or consulting approach)

A very structured approach to defining an IT strategy!

Very, very informative and excellent transfer of knowledge

Truly experienced and able to provide insights even in a new vertical or domain

Andy was very good to work with. He offered insightfully critical feedback that helped me transform my information into a more concise strategic plan.

This was a great process to help me get started. I had never built a Strategic plan from scratch and I had a lot of questions that got answered for me.

Very thought through program that was administer very well. Comments and examples provided were relevant and helped in terms of driving out details. Learning our weakness has a positive and negative. Overall positive experience.

The overall experience was enjoyable, productive and effective. Thank you!

Sid and Emily's real time flexibility were tremendously valuable. As the workshop progressed and they realized that we already had some items completed, they were able to quickly incorporate those completed items into our workshop and allowed more time in other areas. This flexibility increased the overall value of the workshop. Sid in particular was excellent because he understood our business and the challenges of the transportation industry in state government.

The best part was definitely David's real world insights and wise approach to our issues. The worst part was the time limitation in the call, wish I had more time.

Working with the team was the best part.There was no worst part

Bill was very knowledgeable and patient. He provided wonderful insight and kept us going in the right direction. There was no "worst" part of my experience as the entire experience was wonderful. However, I do wish we would have had more time to spend on vetting and selecting the strategies we want to address next year.

The discussion helped in understanding that there are some foundation steps that are necessary.

Bernie's knowledge and experience were valuable to me. Due to scheduling problems on my part, I was not able to take full advantage of his expertise.

I appreciate the advise and consulting. I wish I spent more time preparing for each call.

It gave us a great overview of elements that we should work on.

Nothing negative. Very useful engagement to get my technology strategic plan put together efficiently and in using results from the CIO Survey as a strategic part of the plan. It was a very good experience!

Best: Discussion with Bernie Gillies provided fresh perspective, undercovered important questions and considerations, etc. Worst: Some of the Info-Tech templates were far too dense (for our needs, at least).

Difficult to quantify but I expect it will be huge!

Bernie's advice were great in helping me validate my plan and approach

Bernie gave some great information and advice, and while the situation was one where there were external factors stopping things from moving too far along, the input was insightful and definitely helped getting us to at least a point from which further discussions can be held within our organization.

The exercises and activities were most helpful. I really enjoyed how AC continued to keep the big picture in focus.

It was a very good and valuable communication with Andy Woyzbun. This will help me implement the Strategic Plan and also good advise for the development of the roadmap.

Best: rapid understanding of the requirements and attitude/personality of the consultant. Worst: can't think of anything.

Best: advisor Feedback and best practise sharing Worst: still have to do it myself ;-)

The dollar save is $0 as there is no association with $ at this point.

Good guidance and a very helpful framework that I will definitely use.

This was a thought provoking but introductory step in the process.

We have just started so it is hard to assess the value yet.

Very practical advice and insight

Best: The interaction provided us with valuable insight that we knew but didn't focus on - We do not know our end users and need to find out! Worse: It was hard to tie all the input data together. I am not sure we aligned ourselves completely in the end.

Best Part: Sidney is very knowledgeable and has first hand experience with many of the issues I confront as a new CIO in Higher Education. Worst Part: Not related to Info-Tech or Sidney, the process in general is daunting

Ross and Emmanuel were very professional and provide excellent guidance, and word smithing to prepare the PowerPoint presentation for our executives and board members.

Gopi is awesome! He is very adaptable, looking at the context of my environment and aligning it to the workshop - gives me a powerful takeaway

Best parts: team building, group synergy, getting things out of our brains and onto a consolidated list, being amazed at how the different pieces and parts came together to form a strategy. The facilitators were fabulous and worked well with our team. Worst parts: Being pulled in multiple directions during the 4 day workshop due to unforeseen emergencies and mandatory meetings. I was not the only one affected by this. Going off site and away from the action may be what we do next time.

The prepared materials will really help us jump-start our strategic plan update process. IT was great to have the time with someone who was familiar with the challenges to discuss the project with.

Best part was collaborating with the InfoTech team and the TCB IT Leadership Team Worst part was probably not having a good baseline strategy to work with and the TCB team all coming in with slightly different expectations

Great help, support, and advice. The only issue I had was that the solution(s) provided were a bit overkill for our small community college needs, and it was difficult to take the information and scale it back to fit the need.

Facilitators John and Andy did an excellent job.

Excellent document format

I appreciated Sid's advice and attitude in helping me work through how to best prepare and present my strategy. His experience was very valuable to the process.

best parts: - excellent outcome - team alignment - great strategy document - first time IT has ever been aligned to the corporate strategy - facilitators were both great and had their own strengths, which made a wonderful team to work with - the IT strategy was built by the team, not by management improvement: - some issues with agenda alignment at the beginning of the workshop

Consultants understanding the need to be flexible in the approach and taylor the programme to specific needs

Best was - focused event to accomplish a meaningful/valuable strategy plan that is aligned with the business. It has already allowed me to have educated and positive discussions with business leaders here at Palermo's! The worst part was - I was not able to be 100% focused on the plan creation and it was my first time creating a true strategy plan for a large organization so I was unprepared for the depth of the meeting. David(s) kept me on track and did a fantastic job getting us to the finished plan!

Andy was great at providing tips and directions. He always added new tools for me to use. The project was much smother than I expected.

This is one of best strategic plan development exercise I have gone through in years; in the beginning I had my reservations but once we started talking about planning, development, surveys and on-site execution, I have a different opinion. Sumit Chowdhury, who conducted the workshop, did an exceptional job in meeting with various stakeholders, guiding the discussions, keeping everyone focused, and hosting the workshop with desired end results. Just phenomenal!!!

It was very helpful to start talking through the first few steps in my work to create an IT strategy, based on experience with other clients and the Info-Tech way. The worst part was being walked through a sales pitch for a workshop almost immediately in the call, which briefly had me wondering what I had gotten myself into. I don't mind being offered options for services, but it seemed a little weird to have that being discussed first thing.

I am not sure if any dollar value. Definitely strategic value. Job well done by the team!

Sid and Eric were great to work with on developing our strategic plan. It was a very good experience.

Best part: John Burwash is the most competent and caring consultant who manages phone-based guidance with skill and always makes you feel like you are heard, like you are smart, like you are making progress, and like you are important. He is the benchmark against whom I will be judging all future Info-Tech consultants! Worst part: That the language of Info-Tech's templates, surveys and other resources is specific to the for-profit (industry/corporate) sector, which makes survey questions and templates using "business" and related terms much harder to properly interpret and use when you are in higher ed or non-corporate sectors. It would be very helpful if Info-Tech created resources specific to non-profit, or at least to education, where the context is so different.

No bad parts great facilitating by Denis and Dave!

Best parts: Patience and flexibility of the staff in working with me, having the support structure of the staff and tools to ensure progress happens. Worst parts: Having to re-map the commercial/industry and enterprise IT focus of the Info-Tech tools and approaches and wordings to the higher education non-enterprise (specialized IT) context in which I operate.

Very helpful advice from Andy's experience and research-based perspective gave me clarity on how to form the problem and devise a strategic solution and a going-forward plan. I went from circling in confusion to having a clear path forward.

Best GI , the journey was remarkable ,and Ross made it look so seamless and simple yet a very insightful on changing the image of IT in the next couple of years. Now I feel more confident communicating with the business stakeholders on what IT is focusing on through the IT strategy... Million Thanks Ross and InfoTech team.

InfoTech brings great consulting experience that guides our IT group and helps us focus our attentions in the correct areas.

The analyst call with Andy was one of the best analyst calls I have had, not only with InfoTech, but with other research vendors as well. Andy provided very concise and detailed information on the steps do creating an IT Roadmap and even followed up with a detailed email after the meeting that highlighted what we discussed. This was extremely helpful and give me the confidence and knowledge required to create my own IT Roadmap! 10+++

best parts, Info-Tech's flexibility to work with my schedule.

Best: the workshop: expertly facilitated by Gerald and Sharon Area for improvement: communication of agenda and workshop approach prior to the workshop

Great facilitation and methodology. Moved us along much faster that we could have moved on our own.

Best: When we can talk to a person with relevant experiences for our issue, worst is not getting right experience and wasting time.

I really enjoyed my discussion with Andy. His experience is obvious and he talks in a way that's easy to understand and helps drive me to clear action.

Best - great resources and tools available, Tony was great to meet with Worst - there isn't an Easy button to do exactly what we want to do, that's ok though, there are many relevent resources that we will use

My experience was very positive. The facilitators were able to engage all of the participants in a manner that allowed us to successfully achieve our workshop outcomes. I would promote Info-Tech to others seeking to achieve similar goals. Thank you to Denis and Nhat for their leadership, professionalism and commitment to making the time we spent at the workshop worthwhile!

Overall, a good start and conversation with Valence and Andy.

Carlene really knows her stuff, clearly passionate about some the key challenges I wanted to discuss around engagement, communications and value.

Templates Application to materials provided

Andy was a very helpful and experienced. We look forward to working with him.

The best aspect of the workshop was simply being able to tap into Andy and Dave's expertise about IT. It have helped us to articulate a true IT strategy for the first time, and at the same time provided some valuable reinforcement that we were largely headed in the right direction already. It's difficult coming up with negative aspects, but perhaps the lack of insight into our particular industry - Advertising/PR.

There were no identifiable negative parts of our discussion. It was all positive and relevant to our situation. Andy has tremendous experience for which I can appreciate and I thought my time was well worth it.

Gopi and Mitonsh were excellent. They delivered a tremendous amount of great content. We are very excited to have their assistance.

Best - Engagement of most of IT Management team in the process - Valuable input from various stackholders on buisness needs and feedback on IT - Condence involvement to 4 days Improvements - Objectives/Initiatives could be more specific in the key results ("SMART objectives")

Was really good. Enjoyed the time and the expertise working with Larry and Carlene

Best- Guided interaction of our team with each other. The journey. The framework starting with Business focus and then moving forward with the other steps in the process. The impartial mediator role. Worst-Knowing that the base data was a bit limited. Sometimes the instructions for the breakout groups were not clear.

Very valueable

Great tools and templates. Well facilitated and a valuable end product. Process could have been better reviewed and vetted before we kicked off the workshop

Sid could not have been more helpful in his involvement with this project; regular calls, following up on agreed actions promptly and responding to ad hoc emails have all contributed to the success of this work. I look forward to working with him on the next project. Thank you!

Andy continues to provide great insight and strategic direction for our organization

Overall a really good experience. The facilitators were very engaged and were very supportive. Allowed for collaboration and interactive amongst the team Everything day/component built on each other

The Info-Tech Executive Advisor used sensible simple wording to convey all concepts and ideas. The absence of jargon was very helpful.

$ amount cannot be quantified as it is too soon to tell.

Overall a positive experience in working with InfoTech. InfoTech brings a pragmatic approach towards improving our IT performance.

The presentation was well organized, clear and concise, and answered all my questions.

Great insights, advises and shared information between the team and consultants. Very valuable content shared and information gathered. A lot of expectation by the IT team and the business within this IT Strategy project. Missed some $ estimation spending with the IT strategy initiatives implementation, but I understand that at this stage it is difficult to have this estimation and we should do it within the projects.

Format and framework of the program was excellent. Two people leading contributed in both facilitation and their experience. The spreadsheet planning exercise was asking too much as there was substantial ongoing effort needed by our team and the deliverable would have not been worthwhile.

There were NO worst parts. I truly felt that Info Tech really heard me and matched me with the best consultant for our needs. Overall, I couldn't be happier with the advice and direction that I received through this process. The end result is a full, actionable Tech Strategic Plan. I presented our plan to my peers in the C-Suite and it was extremely well received. So much so, that the organization took elements of the Tech plan and incorporated them into the overall Strategic Plan. This really solidified our seat at the table and reinforced the value we are bringing to the School. Overall, 100% positive. I've saved time and money, and I can't thank Bernie Gillies enough! His experience was invaluable through this process, and it really helps that he understands the public education sector.

InfoTech exposed me to a different perspective that was founded on real business experience.

Best parts pertained to the interactive nature of the workshop. More emphasis needed to correlate Senior leadership feedback received as part of the workshop against 5-year business strategy; workshop feedback had the potential to overshadow.

This was a very positive experience with good feedback on our approach and strategy. Thanks to Bernie for his advice and guidance.

I appreciated his experience and the scope of the discussion. I will follow up on his recommendations. Jim

Staff was involved and participated fully. Final deck will have much more meaning to them. Seeming lack of leadership in survey and direct participation on day one has me wondering if all voices were heard that needed to be heard.

This was an initial phone meeting so it is difficult to answer any of these questions until we get more details. Adib was attentive while listening to the details of situation and our request.

Analyst had great past experience to draw from. He was very willing to discuss different approaches and relative merits/downsides of such.

Analyst was very focused on following the script of best practice and was not able to adjust to the realities of environment being discussed. Best practice is always a needed guide, but there needs to be a more fluid approach to assisting clients apply strategies in their environments.

all good and useful information.

Step back and see

It's been a great experience. I could gain much more if not I had not been away so much. Thank you for your help.

Great with the analyst, but I lost time before this call because the wrong template was online. Downloaded and filled out the wrong template initially.

This process took significant effort over a long period of time. Bernie was always prepared with where we were in the process, and was able to provide prospective and feedback. It was a great experience.

David Yackness is very knowledgeable. He helped extensively with providing direction and reassuring the direction we are going.

Bernie was extremely friendly and clued us into the fact that there was research specifically geared toward the small enterprise--that saved us a ton of time and effort and made the effort much more palatable.

Planning was extremely tough as it was remote, and it required a lot of faith to put a key business rhythm and a teams week of time at stake with an unknown. The workshop itself was frankly incredible. I know the theory of strategy, but have witnessed so many organizations feeling too awkward to actually walk it. Almost afraid of the outcome. Through the week we surfaced some REALLY challenging topics, connected as a team and became more intimate with the business. Linking the improvement objectives to a solid management controls framework is smart and powerful, and so far I?m feeling very optimistic about the amount the team came together and was willing to commit to powerful change.

What started out as a discussion regarding IT strategy ended up more about vendor management. Based on my firms situation, that ended up more timely and valuable. IT strategy will come later.

Denis and Joe were amazing. Our IT department has been trying to put together an IT strategy for over a year but time kept getting away from us. These four days allowed us to quickly develop a strategy that I will be able to present to our executive leadership. Additionally, the workshop was able to get some members of my team to start focusing more on what is important to the business, not just what is important to IT.

Feedback on my draft outline / strategic plan was constructive

This was an extremely valuable experience, this will give our team strategic direction for the next 3 years, so although I cannot put an exact dollar value on this, it will give clarity, focus and vision to our entire team and provide evidence of our value to the entire organization

Great advice from personal experiences. Andy was able to answer all of my questions and provide some great direction.

Very informative. It's great to get validation on some of the directions I'm taking and to get insight on how to make them better or steer them differently.

A good validation of the direction our IT department is moving in.

The best part of the experience was the relevant and actionable information, along with the respective tools to properly lead and manage the department. The ongoing challenge for IT is proving the value to the organization, the advise was/is invaluable to continue moving the department in that direction (value vs. liability). Moreover, the tools and resources will assist in aligning the department with the organization's strategic goals.

Honestly, it was a great experience. I asked InfoTech last minute to accommodate our tight deadlines.

The IT Strategy workshop was excellently facilitated by AC and Roberto.

Overall it was a very helpful experience, getting my leadership team in one room and focusing on an IT Strategy discussion with the facilitation of Info-Tech was very productive and aligned the team.

Impact to business is unknown yet. But, based on conversation, have action items to have teams engage InfoTech for contract optimization and architecture.

Very direct steps to focus on a data driven approach. First few steps are clear. More direction will be needed for future steps.

Align well with our needs. He knew the direction that we need to head in and provided additional resources.

this experience validated the work we've done to date

Bernie, very experienced. Was able to concisely articulate a process for me.

Buy in from partner organizations and succinct well formed statements about current state, gaps, and goals.

the first two days the last day was a challenge the major component missing is the final product to present a cohesive strategic plan to the executive team and elected officials and make sure we have buy-in from those that will do the work

Dave did a great job guiding me through the strategic planning process..

Just nice to talk with someone outside of the day to day business context with a similar background.

It's too early to measure time and dollars saved, but the facilitation of this workshop was key in getting an IT Strategy formalized. Sumit was an excellent facilitator and kept us focused on the big items.

The analyst was very insightful in knowledge of the Microsoft unified support and its nuances.

Very informative discussion. Confirmed some current direction, and provided insights into possible future direction. Very good call!

A few simple tricks and we will realize a significant savings. Very nicely done!

Hard to say what the financial impact will be until I determine if any savings can be realized based on the recommendations put forward.

Aadil's input was invaluable! Great to get input and feedback from someone well experienced w/Oracle licensing and audit preparation. Very impressed!

Insight to help us think about next steps.

I thought that the experience was positive overall. This was a first experience for me and I will definitely look to further leverage the Info-Tech services in the future.

Great information and discussion as usual!

I had already worked with Microsoft Directly & with a value-added reseller so had a pretty good handle on things. This call confirmed and made me more confident in my decision. Thus, while I found value in the services from InfoTech, it did not actually end up saving money or time. My confidence in the decision, however, is worth something.

Great experience, as always, with Scott. He has a wealth of software licensing knowledge!

Nothing negative. Ted was EXTREMELY articulate, professional, and able to break down complex licensing topics into a format I could understand. It was a pleasure to work with him! Give him a raise!

Good experience. Reassurance received that I am on the right track.

I always have a great experience when engaging any of the Infotech Specialists.I was in dire need of help and Julia Wells was able to get a call scheduled rapidly. In this particular call, Aadil showed he is extremely knowledgeable about Microsoft Licensing and what each type of license is used for and how to calculate the quantity. He also was able to show me ways to save the organization money by assessing which skews I can change and how to bundle products to better align my MS software purchasing. I continue to be impressed with your staff, they are such wonderful people and I consider them as part of my "tiger team". Thank you and your teams for all you do to support our organization!

The best parts were having an excellent knowledgeable resource that could answer all of my questions and provide additional insight on how to negotiate contracts with MS. Everything was great.

It was good to get confirmation of what we were planning.

Great service to offer. The information provided on the changing Microsoft Server license model change will be impactful. But, the topic itself is difficult, burdensome and frustrating. Appreciate the conversation. Thanks.

Still unknown how much InfoTech will help us save with Microsoft, as negotiations have not yet begun. However, the insight provided was very helpful and has assisted us in building our negotiation strategy.

Super confusing topic.

Good call, educational --- quite difficult to quantify value

Great leg up on Microsoft licensing as we head into negotiations.

Aadil was wonderful and professional. Takes the guess work out of Microsoft licensing

The experience was very professional and to the point. My questions were answered and I actually gained some info that I did not have before....

The process in progress, I can't assign any $ value and Time savings amount at this point. Prompt response to my request was very good.

Very experienced analyst

Best part - The analyst was already familiar with the specific issue that we were dealing with and he provided actionable recommendations for us to follow. Worst part - Realizing that we do not have many options available to us and that we have very little negotiation leverage with Microsoft.

this was a preliminary meeting so while it was informative, there is still no value added at this time.

A really good review of the document.

Resource was very knowledgeable and was able to give me pricing ranges very quickly.

the best part is verifying we are are doing the right things in concerns with our EA renewal. I was hoping for more points to negotiate something that would really save us some money. We did walk away with one point that we could negotiate which helps.

Best - Advice was very helpful and confirmed my understanding of the topic. Worst - Probably won't save any money on the project we are working on, but we did not expect to.

Aadil Nanji was a great help to me confirming what we needed to do to get the most out of our MS agreement.

Saved us potential audit

Aadil is very knowledgeable on the subject matter. He is approachable and helped me increase my knowledge on MS licensing quickly in a short amount of time.

Very knowledgable

Ability to receive outside opinion on what we are contracting for and validation on expected pricing benchmarked with other customers.

This was a good introductory call to the analyst services.

Great experience understanding the process and how to be successful negotiating discounts with Microsoft.

We're just getting started or I'd have more feedback. Right now it seems good, but we'll have to see about the efficiencies gained.

Aadil is very professional and helpful, and also a great teacher! I do suggest, though, that we all work on saying 'You're welcome' rather than 'No problem' when possible.

Knowledge of the process

Info-Tech continues to blow our government agency away with the caliber of Covid-19 content and response in support of the company's membership. Our staff shared an agency pain point related to the pandemic with our Sr. Account Manager, Robert Huber, in a passing comment while discussing a different project initiative. By end of the day, we had already received a response with expert resource material aimed at solving this new business problem, a plan for moving forward, and we had a call scheduled with an analyst who could provide immediate value. Post-call, we are already moving forward with the recommendations presented by Aadil, the Info-Tech Research Director that was able to provide our agency with a strategy for proactively addressing these new issues related to the Covid-19 pandemic. The trifecta approach leverages a combination of local, state and national resources, which sounds like a recipe for success to us. Thank you Robert and Aadil.

"Please estimate the amount time our tools and advice will save you by the end of this project" The reason for N/A this was not the intention of the call.

Aadil was helpful and collaborative. We appreciate his guidance with our server CALs.

Excellent experience. Our team thought this call and advice were a home run. It helped to talk with someone that could provide independent analysis and wasn't benefiting from our Office Licensing decisions. The advice was spot-on and very helpful.

N/A

best part of the experience was prompt response, I had this project hit my desk at the 11:55th of 12th hour and Janice was able to get this set up same day. Great customer service and excellent input/feedback for our project. Many Thanks!

Best: Aadil was very knowledgeable about the differences in licensing (user versus device) and some of the possible cost savings which we did look into. Certainly not a "worst" but, thinking later it might have been useful to have analyst inquire/challenge our assumptions about versions of Windows, i.e. why go with Enterprise versus Pro in an Enterprise Agreement. Some of the info that was shared with us did compare these though it was not brought up in discussion (also we did not pose this as one of our questions).

We had a great conversation about the topic. The Info-Tech was clearly knowledgeable and was ready to provide information. I have no complaints.

To soon to tell but the experience was informative

Logic review of our EA renewal proposal and bringing knowledge of the structure of such renewals across other clients also.

The framework was fantastic... can't speak to dollars as not through the engagement.

Aadil Nanji was very helpful in validating what we thought we knew about our MS licensing and providing valuable info we did not know. Very knowledgeable and helpful.

Clear and relevant advice, albeit it appears some of it was a bit dated. All is well. Thanks for the great service.

Best = very good and pertinent information and guidance. Worst = analyst and myself tended to talk over each other.

A positive, helpful call with the Infotech analyst.

Quick response and validate the information we shared, thanks!

Quick response with detailed information that will help us make a decisions. Time and money saved I can't comment on at this point.

Aadil was able to show us where the vendor was charging us a premium compared to other cities. While we may not be able to get the whole amount that Aadil showed us, this will assist us to negotiate at least an estimated $25K in savings from about a 20 minute discussion. Simple tasks such as contract reviews can save real dollars for little effort.

We are still going thru the EA Renewal and need finish to answer some of the questions. thx...John

The analyst that I work with was extremely knowledgeable and extremely helpful with my Microsoft licensing issues. More informed and knowledgeable by far than the Microsoft "Licensing Specialist" that couldn't answer my questions just 2 weeks ago!

These meetings have been outstanding. Aadil brings clarity to the baroque licensing world that is Microsoft. The potential savings over the life of the 3 year contract and beyond could be in the 10s of thousands of dollars. Thank you!

Very helpful conversation about Microsoft licensing; particularly helpful regarding the changes to Microsoft's DR benefit/Azure policy.

The team was very knowledgeable and able to provide real value quickly. They listened and understood our needs quickly and were able to do research with us on the fly. Very positive experience for our first Info-Tech call.

Best - knowledgeable personnel to guide our decision making.

The engagement is not over yet so the survey might be premature.

Valuable information

Best: Aadil is always able to bring insight and clarity to the crazy world that is Microsoft licensing. Worst: N/A

Too soon to confirm the dollars saved

Aadil was well prepared and identified potential discrepancies in the contract.

the pricing comparison and the understanding of the industry perspective

Good start. Too early to determine if there will be an actual cost savings.

Scott was helpful and provided useful guidance as we go forward negotiating software licensing with Microsoft.

Pc Connection provides a free microsoft optimization study - the information gained from the call was good - we had the majority of it already from CDW. time saved was about 2 hours but decimals are not permitted.

The analyst was very knowledgeable and informed. Gave great suggestions on what to look at, validated the pricing that we got from MS, check government price lists, etc. The expected savings or estimate is always hard to estimate since it is too soon after the calls and should be done 3-6 months later in my opinion where it should be clearer for companies.

Aadil brought amazing insight to our Microsoft Renewal. We touched every topic and then some that was pertinent to our organization. Answers were clear, concise and knowledge transfer was on point. The Info-Tech team as a whole is extraordinarily helpful and we look forward to future conversations around the ever changing emergence of new technologies. Regards, Sandie

Best - insight and details into the changing pricing models, benchmark feedback on discounts across licensing levels, recommendations based on collective customers experience on specific language to focus on, excellent follow-up and accessibility, breadth and depth of details knowledge that Aadil could consistently speak to. We use another competitive research group also and we found Aadil far and above value than the other company analysts.

I really appreciated all the tidbits of knowledge and ideas for the Microsoft agreement. Great conversation and great ideas were given. Thank you!

I'm very glad we were able to arrange a call and I appreciate the help. This has been a challenging experience dealing with the Microsoft audit and you made it easier and also confirm some of our experiences. Thank you.

Aadil was extremely informative and responsive. He guided us down the correct path to with our licensing renewal. I am very thankful for his advice on this project and also for Meghann for arranging our discussion in an extremely timely fashion. We did not have any issues in any way.

the call was arranged quickly and the information will allow me to make sure we are evaluation the contract proposal completely.

Ted was very knowledgeable and forthcoming of information. There were no worst parts of the discussion. The information is/was very helpful. Thank you

Very knowledgeable analysts with good insight into opportunities for reducing MICROSOFT costs.

Very knowledgeable and provided information quickly.

Aadil Nanji capably and confidently reviewed our MS Enterprise Agreement (EA) renewal options and advised us on some common traps and pitfalls to avoid when starting a new EA with Microsoft. Although our team was fairly certain what the best options were for us, we appreciated having a neutral third party looking out for us and reviewing the proposal from our Microsoft reseller.

This was a great experience for me and Info Tech in general has been a great partner of the City of Saskatoon.

Learnt some new ideas Financial impact above is a very rough estimate and would need to revisit this at a later stage for a better assessment No negatives

It was a quick call for guidance on categorizing Microsoft Core CAL definition. The call was very helpful to the team.

Aadil input on Microsoft's focus points and estimated pricing goals were valuable along with highlighting overlooked licensing benefits. I was looking forward to receiving written research and areas of negotiation but didn't receive any follow-up.

Able to provide me context on the Provincial EA formation which I was able to share with the Clevels.

Experience was great. Scott has excellent knowledge of the Microsoft EA/SA contracts. In the future, it would be nice if we could get meeting minutes or recordings of our calls. Thank you, Brian Bernard

Very knowledgeable analyst.

Very knowledgable and helpful. No ?worst parts?.

Best: the consultant was able to quickly point out areas where TECSYS could be saving and identified a strategy for a quick win in the negotiation with Microsoft Worst: the consultant was unfamiliar with the format of the Customer Pricing Sheet (the cps had changed recently) and so did not clarify the pricing on additional products in the cps (is the discount on the first page automatically applied to those additional items?)

All good - Aadil presented the key information that was most helpful to me in a clear and concise manner. He understood the purpose of my inquiry and his responses were direct and on target. Open to questions and didn't try to overwhelm me with his depth of technical knowledge. Will be able to use the information to the benefit of the Commonwealth and its citizens.

Scott Bickley provided a tremendous amount of insight on the initial call to start developing our Microsoft technology strategy and new agreement negotiation strategy.

Great experience, as always, with Scott. He has a wealth of software licensing knowledge!

Aadil provided excellent insight throughout the Microsoft licensing renewal process. He helped educate the team on a broad range of licensing matters including strategy, licensing rules, and best practices, along with providing advice and recommendations throughout. Additionally, he provided an independent analysis of all the proposals we received from Microsoft and contributed to a significant overall savings.

We sought advice at very late stage in our negotiation so it was extremely customer focused of InfoTech to make an analyst available in short order. We also received some very good information that is helping our negotiation.

Too soon to tell, but the experience was informative.

Very experienced analyst.

Nothing negative. It's pretty well understood that Microsoft has all the leverage in renewing Enterprise Agreement. Our discussion provided new information on that process and avenues to pursue for potential savings which, unfortunately, didn't pan out (trying to use California pricing).

Insight into Microsoft licenses was very helpful.

Best - knowing that there is a knowledgeable resource available to assist my staff member on the ins and outs of Microsoft Licensing. Worst - Confusion on our part thinking that we only had a limited amount of time available to speak to the resource, but this was clarified with our account rep following the call. (So it really isn't a worst piece overall).

Excellent validation of our initial contract review. There were no worst parts.

Excellent to get consistent feedback and insight on a very timely basis. Very valuable meeting

Valuable information.

Mostly confirmed what I had already known, but gave me some reasons to spend more money in some areas and cut back a little in others.

We had two calls. The first was too high level. The second got to the root of a confusion we've had, and was an eye opener. The time and financial impact, however, were minimal.

Lots of new information that we?re acting on with our Microsoft reseller.

Very knowledgeable analysts with good insight into opportunities for reducing Microsoft costs.

Not a high savings because this was a validation of a currently negotiated contract. Valuable in confirming the confidence in the deal. Thanks, Jim

Quick 1 hour call caught a line item we had not caught in our own review. Very beneficial!

best: confirmed our research worst: didn't have specific technical knowledge

Best: expert knowledge. Worst: none.

very knowledge - gave us good ideas to investigate

Aadil, helped us understand more about our options and licensing. Do to our contract on the EA we could not change much. He however will save us alot with what we learned when we go to renew our EA in Oct 2015.

Worst: Topic is generally confusing Best: Aadil clearly understands the topic and was able to help navigate.

Aadil brought amazing insight to our Microsoft Renewal. We touched every topic and then some that was pertinent to our organization. Answers were clear, concise, and knowledge transfer was on point. The Info-Tech team, as a whole, is extraordinarily helpful and we look forward to future conversations around the ever-changing emergence of new technologies.

Aadil was very helpful and knowledgeable of MS EA. His advice was very helpful as we work on our new MS EA contract.

Quick and complete answers, along with helpful probing to explore alternatives. No downsides.

I'm still uncertain if we'll use any of the information shared, but it was beneficial to have the conversation. This is the reason I estimated $0 cost savings.

A positive, helpful call with the Info-Tech analyst.

Great call! Ted shared some great info and tips!!

It was good to understand the differences in licensing and the various products involved.

Both conversations with Aadil have been eye opening. I really feel like that I have an advocate for me who can help me to navigate the complex world of Microsoft licensing.

This was just a preliminary call to give me more information on how to handle the Microsoft licensing renewal. It did not provide any pricing or schedule benefits as it was too early for that, but it did get me going in the right direction to prepare us for next years renewal. Thanks for your support.

Extremely valuable references and knowledge on Microsoft Licensing and negotiations. Great insights that will help with our contract renewals.

This was a good introduction and provided background and additional insight. This initial meeting met my expectations and Aadil was very knowledgeable and able to answer all of our questions. It's too early to estimate to time or money that will be saved.

I was very happy with Aadil's ability to utilize his expertise and knowledge to make recommendations that were in alignment with our licensing strategy.

Information shared was very valuable.

Helped confirm what we were hearing form other vendors. Helped us understand our licensing options.