Daifuku North America Holding Company

Anschutz Entertainment Group

Bermuda Monetary Authority

Very, very informative and excellent transfer of knowledge.

Cincinnati Public Schools

As far as organization and facilitation goes, it was an absolutely wonderful experience. Both facilitators where very thoughtful and insightful. They picked up on things that are specific to our industry as if they had been doing it for years. What's resonating with me is that it was very valuable to get the facilitators' perspective. As they were facilitating with us they were really digging into our work and our projects and even our role at the organization. I really appreciated getting their fresh eyes and hearing positive things they noticed about our work and our organization and our work within the organization. It was just nice to get a fresh perspective from guys who've done this many times with many different organizations

City of Brighton, Colorado

Process was concise and the deliverables were as expected.

City of North Vancouver

Best: Good knowledge of municipal environment. Worst: travel costs.

City of Santa Fe

Having an experienced and neutral facilitator for the IT strategy development is the best aspect of the experience. The facilitator has such a pleasant personality, he challenges in a respectful way and engages the participants in a positive way. Now we have a document that we can reference and that's helpful. The workshop was an effective way to get a high level strategic roadmap. You can spend months and lots of time developing the perfect strategic plan and of course it's out of date as soon as you put it on paper. Now we have a high level plan that we can drill down into and communicate, which is exactly what I wanted to get.

District Municipality Of Muskoka

The overall experience was excellent. I now need to move forward with the outputs, which will be the difficult part. I look forward to more engagements with Info-Tech.

Fernco Inc.

Flexibility of the Info-Tech facilitators and willingness to tailor the templates to create practical approaches to develop an IT Strategy for a small IT staff.

GreatAmerica Financial Services

I dislike the dollar question because this survey is sent too soon after the engagement to put an effective number here. That said, the exercise did provide guidance and value. My leadership team has a better understanding of where we should be heading as a department.

Pekin Insurance

Best: We got a very good document for discussion with our leadership. Worst: It seemed that some of the exercises were a little play it by ear. Was hoping they would have synthesized more of the reports we had prior to the start.

Sonepar Canada Inc.

Nothing negative. Still need to validate workshop results though.

Southwest Care Center

Ross and Emanuel were very professional and provided excellent guidance, and wordsmithing to prepare the PowerPoint presentation for our executives and board members.

Tulalip Data Services

TDS Management became energized and departmental relationships were strengthened. There were no 'worst' aspects of this strategy workshop!

Epson Europe B.V.

Osage Casino - Tulsa

Canadian Payments Association

Insight into Microsoft licenses was very helpful.

Seneca Gaming Corporation

COLINA Insurance Ltd

Valuable information.

Orchid Orthopedic Solutions LLC

Mostly confirmed what I had already known, but gave me some reasons to spend more money in some areas and cut back a little in others.

Plymouth Tube Company

We had two calls. The first was too high level. The second got to the root of a confusion we've had, and was an eye opener. The time and financial impact, however, were minimal.

Kennerley Spratling

Macerich Company

Very knowledgeable analysts with good insight into opportunities for reducing Microsoft costs.

Sunnybrook Health Sciences Centre

Best: expert knowledge. Worst: none.

Macerich Company

Aadil brought amazing insight to our Microsoft Renewal. We touched every topic and then some that was pertinent to our organization. Answers were clear, concise, and knowledge transfer was on point. The Info-Tech team, as a whole, is extraordinarily helpful and we look forward to future conversations around the ever-changing emergence of new technologies.

Johnson County Kansas ITS

A positive, helpful call with the Info-Tech analyst.

City of Woodbury

Both conversations with Aadil have been eye opening. I really feel like that I have an advocate for me who can help me to navigate the complex world of Microsoft licensing.

Veterans United Home Loans

Sparboe

I was very happy with Aadil's ability to utilize his expertise and knowledge to make recommendations that were in alignment with our licensing strategy.

Heartland Co-op

Helped confirm what we were hearing form other vendors. Helped us understand our licensing options.

Farm Credit Services Central IL

Triton Management Services LLC

The experience was very professional and to the point. My questions were answered and I actually gained some info that I did not have before.

City of Lethbridge

This project was my first time through the MS renewal process. Having a resource to help understand things really helped me proceed with confidence.

ArcBest Technologies

The best aspect of this workshop was helping us get a better picture of how a PPM product needed to be implemented within the company as well as the change management required to be successful. Being able to tailor the workshop discussion based on our environment was invaluable. By providing a consistent platform of project management skills to build from, we have laid the necessary foundation for success on our tier one projects. This consistency will encourage better feedback to our customers on how their projects are progressing as well as identifying any risks or obstacles that need to be addressed as they arise along the way.

BHP Billiton Canada Inc.

Barry's knowledge, experience and organic approach to the workshop ensured our expectations were exceeded. All workshops requirements were met but we had the added advantage of cementing inter-team relationships by ensuring we were all understanding the rationale and supporting the go-forward approach for our PPM Strategy.

Renown Health

Scott provided valuable insight into Kronos pricing and suggestions on how to approach them with our requests.

The Institute of Professional Practice Inc

Best: Gaining insight into good business practices with contracts that I was not aware of.

Takasago International Corporation (U.S.A)

This was a great experience to improve our IT procurement! Great benefit to my organization.

Portland Community College

Best: the facilitated work that we did as a group. Worst: at times, we strayed a bit from the core focus of helpdesk and some of the material in the first few days seemed a bit canned.

Workers' Compensation Insurance Rating Bureau

Sandi and Natalie were very knowledgeable, professional, and efficient. Thanks!

WorkSafeNB

It is still early for us to determine the value that the workshop will bring in the end. It was a positive experience with the facilitators.

Oldcastle Materials, Inc.

Helpful discussion and experienced guidance.

Massachusetts Convention Center Authority

I am enjoying working with Matt Burton and I am impressed by his experience and knowledge. Matt is providing the much needed direction we need as we work in creating a PMO within our organization.

Moore Norman Technology Center

Pacing was good. It facilitated continuous movement toward effective implementation of the tools. Matt demonstrated flexibility and agility in working with me as I struggled to allocate time to this project. Reassurances that our challenges are not uncommon in the IT world were helpful and motivational.

Foxwoods Resort & Casino

No bad experience. The 10 days saved is a wild guess and very conservative. Will not purchase a product/SaaS solution as a result of the call, saving the company $26,000 this FY alone.

UBC Development and Alumni Engagement Services

Unfortunately, we were not able to do the full guided implementation, but the intro session was very useful in explaining the methodology of the templates, as well as brainstorming on strategies for getting business buy-in to major projects and resource scheduling.

Safe Horizon, Inc.

Outstanding work!!!!

City of Santa Fe

The facilitator was knowledgeable, flexible, credible and had a proven approach for developing a plan.

Elementis Specialities

The workshop was very useful for Elementis.

Global Partners LP

Best: The methodology and knowledge of the workshop facilitators.

London Health Sciences Centre

Best: Participant learning of DRP process and also internal workings and processes. Clear methodology and direction to implementing DRP for the organization. A lot learned in a short period of time. Worst: Ensuring the right people were at the table for focus portions of workshop.

Marsh Supermarkets

The sessions went very well. The facilitation was very good. We plowed through a ton of material and my staff walked away with a much better understanding of the process. I would say it was eye opening to them. I can't think of anything that wasn't good, other then I was sick that week. Overall, Frank did a great job!

Messer

Best: Getting my team all on the same page, all speaking the same language. Worst: The amount of content can be daunting. Not sure we can get to everything we would want to.

Moog Inc.

This workshop was to bring the different Moog IT teams together to work on DR within the same framework. There was no day or $ savings. It was arranged to work collaboratively and using the same framework. It was a very good use of our time.

Niagara Health System

Best: The Info-Tech team was knowledgeable, experienced, friendly and provided excellent information, feedback and facilitation to get us going. Worst: I would say there really wasn't any related to Info-Tech, but the amount of work remaining for us is quite daunting.

Office of the Ombudsperson

Brought the C level to the table and spelled out their expectations on what is or is not critical.

Peoples Bank

Best - excellent consultants with exactly the skillsets and experience we needed. Worst - not enough time to get the full BIA completed, but we're well on our way.

TRAC Intermodal

Too soon to tell dollar value.

London Health Sciences Centre

Insightful and qualified.

Panasonic Automotive

I put $0.00 on the dollar savings as it is too soon to tell.

New York Property Insurance Underwriting Association

Given the projects in flight, the team hasn't been able to review and implement the agile practices at this time. SMEs were very knowledgeable, and we'll need some additional assistance in the future once we have the resource capacity to dedicate to this effort.

Father Flanagan's Boys' Home

Just getting started but I like what this has to offer. Andrew is very knowledgeable and great to work with!

World Trade Organization

Clear vocabulary and adaptable to what we were saying

Catholic Charities of the Archdiocese of St. Paul and Minneapolis

Not for Time and Dollars above: These are hard to quantify - This gave me new insights not sure how to map that to days and dollars - We are already performing better from the conversation. Also, strengthened my resolve around a couple of issue of which I was concerned. I realize that days and dollars make for some easy to understand metrics but ... Best: highlighting effort taken up just in embracing Agile and in taking tools like VersionOne. Worst: Can't think of anything.

Hope Global

This guided implementation experience is great. I feel we have an IT Department extension - partnering with us along the process. It is highly recommended. Andrew is superb. I am looking forward to our next session.

Sanlam Life Insurance Limited

Best: Clarity on Solution Design RACI, being the responsibility of Solution Architect and Enterprise Architecture, backed up by a comprehensive Solution Architecture Document Template. Reviewing our current EA practices was also very valuable, THANKS Gopi!

eGov Jamaica Ltd.

Gopi is extremely patient and provided assistance in all areas as is required...Thankful for his assistance and look forward to his continued assistance.

United Bank for Africa Plc

The engagement has been effective in shedding more light on grey aspects of EA implementation in my organisation.

Etnic

Best: Personalized advice on specific business issues available to tackle very specific problems not initially plan to be covered. Worst: none.

The Saskatchewan Liquor and Gaming Authority

Alex was extremely helpful. The materials and advice he provided guided me in the development of the EA vision.

Moog Inc

Best: insights shared validated the internal work we've done so far and the direction we were looking at. Expecting further value from ongoing guidance when we hit rough patches.

John Wiley & Sons, Inc.

Good analysis and great suggestions to move forward.

Veterans United Home Loans

The best part of this experience is the models/templates and step by step instructions. Honestly I have not found a worst part!

Chemeketa Community College

Time - If this is based on just the Scorecard, then I think it would have taken me about a week to research all of it. But without actually doing the research, that is just a guess. Quality - Again, just based on the Scorecard (and not the information that is going to be forwarded to me afterwards), the Scorecard seems to just be graphs from the survey answers. What I am mostly looking forward to is the information that the Info-Tech employee is going to be forwarding me. Scorecard score - 5/6. What I hope to get out of everything in the long run - 9/10. Dollars - Without researching this and getting quotes, I have no idea what this would be.

The Hain Celestial Group Inc.

Best: Presentation of the survey results by Mr. Michel Hebert. Worst: There were times when the diagnostic team was not as responsive as I would like.

Sound Transit

What worked: Overall, it's great to have our customers' opinions and perceptions documented. Themes came out that we can now address directly. The free-form feedback was invaluable. Lessons learned: Knowing what I know now, I would have liked to see a mock survey result document to better understand how the results would be presented. I think it could have helped me with my ?dept. name? problem and also would have helped to visualize how the questions would be represented back to me.

The Belt Railway Company of Chicago

I'd say the hardest part about this was just getting the ball rolling (mostly resides with me on that). The best part was Yussra.

Collegiate School

Helpful insights to guide our strategic response to last year's survey as well as prepare for next year's survey.

ArcelorMittal South Africa Limited

The whole experience was very professional especially the survey feedback.

Russel Metals Inc.

It was a pleasure to work with Yussra. She is professional and timely. The results will be very useful, especially the benchmarking since this is the first time we've done this with your company. The review of the results was useful as it was coming from a disinterested third party. The only negative is the inability of this survey process to support Canada's two official languages.

University of Lethbridge

Yussra and Michel were both helpful in assisting us with assembling and interpreting the results of the user satisfaction survey. Apart from a lack of needed "Not Applicable" answers as part of the survey questions themselves, I am very pleased with the results. I should note that the level of effort required to adapt the survey questions for our local context required more effort on our part than I originally anticipated, but it was well worth it.

Wabtec Corp

Best: Being able to get the amount of data so quickly. No worst aspects.

Kennecott Utah Copper Corporation

Best. Good analysis, quick to implement, good report, and easy to interpret. Worst. Lack of Spanish so comments could be read and pondered into the analysis.

ME Global Inc.

Standardized format, benchmarked data, and great service and communication throughout the program. Looking forward to next year!

Addiction Research and Treatment Corporation

Pembina Trails School Division

Best: Ease of administration, quick turnaround. Worst: Lack of consistency from year-to-year in a survey we've now completed 4 times.

Denso Manufacturing Tennessee Inc.

It was all a good experience. I love the report and the way it's prepared.

California Department of Human Resources

The survey was really helpful in seeing where we need to improve.

The Corporation of the City of Markham

Great insight into how we're doing and what our customers think.

Plum Healthcare

Several users were not able to proceed with the survey because they felt the survey "locked up." In reality, they did not see the error message at the top of the page because they had scrolled down the page to complete the questions. Changing the order of the questions would have allowed them to see the error message when they tried to proceed.

Honey Bee Manufacturing Ltd.

The best part is that I received excellent, accurate data. The worst part is that I had to constantly campaign to get people to fill out the survey; but that is probably unavoidable.

Wabtec Corp

Best was the ability to measure against other companies.

Whanganui District Council

Best: Having the discussion with Michel Hébert on the survey results, and in particular how our results benchmark with others. Michel's insights have confirmed my thinking and direction, and add weight to my arguments going forward. Thank you Michel.

American Health Care Association

Eric and Michel were very responsive and easy to work with. The analytics provided were excellent. Using Info-Tech to conduct our survey was a very positive experience. I appreciate everyone's help. I look forward to receiving the benchmark data.

Japan Canada Oil Sands Limited

Best: Access to experts and helpful insight from experts; Worst: Not the worst, but there should be an easier ability to customize survey questions.

City of Joliet

It was all good but it would have been better had we better understood how to explain what was anonymous. We did get it explained and understood, but by not explaining it right the first time, it delayed some respondents filling out the survey.

Sinclair Community College

BWX Technologies

Wesley provided great guidance and did a nice job of explaining the report. There were some technical issues that caused a little static in the connection on the second call.

The Chronicle Herald

William Osler Health System

Well-presented overall security posture, with attention paid to outstanding issues or questions.

Choctaw Nation of Oklahoma

Waterloo Regional Police Services

Overall, it's a good report but it lacks some detail.

Calgary Public Library

FTI Consulting

The amount of time it took to arrange the meeting.

New Mexico Human Services Department

Sometimes hard to interrupt for questions.

AmSurg

Delta Dental Plan of Colorado

Gives us a good baseline to begin from and direction to go.

University of West Florida

Good experience; no downside really.

Pacific Drilling

Delta Dental of Wisconsin

Report was good – ideally, I would like some examples provided of the things recommended.

Congressional Federal Credit Union

Maxion Wheels

One of my first engagements with Info-Tech. It gave me a lot of insight into an area where I am a newbie. I also got directions, references, and resources to look into. Thumbs up.

ANSA McAL

The ability to perform a self evaluation of our security governance was an invaluable starting point for development of our security roadmap. The process was well structured and the analyst was extremely helpful. The greatest challenge is using the information gathered to begin the process now.

Canadian Grain Commission

The overall methodology of the survey and the result and recommended actions are all valuable information.

Pittsburgh Corning Corporation

Consultant needs higher quality voice communication tools... microphone, headset, etc.

Wixon Inc.

Wesley's input on prioritizing areas for improvement was valuable.

Genworth Financial

Best: It confirmed some gaps we thought we had. Worst: Doesn't give a benchmark against other survey participants to show if we are good, better, or worse than others.

Pita Pit Limited

Completing the survey for the diagnostic was easy. The completed diagnostic report we were given provides a good insight. The adviser was needed to put it in perspective and give clarity on the action steps. The report could be overwhelming otherwise.

Five Points Bank

Positive and informative interaction. Really appreciate what your team has to offer.

Comprehensive Health Services Inc.

Great opportunity to baseline the security program.

Chesapeake Employers Insurance

This is a good exercise. Some of the ways the questions were asked may have skewed results but getting a presentation with information is a good place to at least start analyzing and evaluating. The follow-up call was good and led to more questions or a way to balance against other organizations, and to some options for follow-up for action plans and policy/procedures. For the question in this survey – how am I suppose to know the dollar value/impact of this experience that is unknown at this point? Bad question.

Nuna Logistics Limited

The diagnostic report is easy to read, follow, and understand and, importantly, it includes recommendations for action with the description of the issues. Going through the report with the security expert from Info-Tech helped us to understand more thoroughly and, through discussion, helped to identify which areas should be our priorities. This will help us move forward quickly and get the most benefits faster.

National Cooperative Bank NA

No worst aspects, except many of the solutions seem to be designed for mid to large organizations and require many internal resources to complete. Best aspects include confirmation of my analysis and provides insight into areas, processes, or concepts I may not have thought of.

Osage Casino - Tulsa

Got a ton of information from a very basic set of questions.

Colonial Savings, F.A.

I find incredible value in the insight provided. The reports are very easy to understand and use in supporting a change or move in a certain direction.

Real Estate One

Best - Validation. Worst - More details on how to execute on direction/vision would save even more time.

Southwest Arkansas Electric Cooperative

Tons of information.

Paysafe

Coordination, question assessment, and people.

PPFA Affiliates

All excellent stuff; no down side.

PPFA Affiliates

I think Info-Tech's guidance is always well-presented and useful, and we're incorporating much of that guidance into our work plans. I'm also most comfortable starting most initiatives at the most basic level of engagement (e.g. downloading blueprints and roadmaps), but sometimes I feel like there's more of a focus on more involved levels of engagement (often outside of the scope of the subscription).

Administrative Office of the Courts, Commonwealth of Kentucky

GreatAmerica Financial Services

I can't put a dollar figure on it right now. And the survey is unforgiving when asking for a dollar amount. Regarding the feedback – it was very good. I received good feedback.

Surgi-Care Inc.

I valued the freeform comments in the survey as well as the Info-Tech feedback on the scores.

Larimer County, Colorado

A very good experience. It gave me a baseline so that our BRM group can start having meaningful conversations with our customer regarding security.

GreatAmerica Financial Services

I can't put a dollar figure on it right now. And the survey is unforgiving when asking for a dollar amount. Regarding the feedback – it was very good. I received good feedback.

Perry Technical Institute

Cameron is very helpful.

Sunnybrook Health Sciences Centre

Best - Very structured process and review. Worst - Generalized, rather than specialized knowledge.

Sunnybrook Health Sciences Centre

Best: Structured process. Worst: General expertise.

Everman Independent School District

The analyst was very thorough and asked relevant questions to determine how to best use the data to our benefit. The analyst sometimes spoke too rapidly, which made it hard for me to understand him.

St. Jude the Apostle School

Presentation was helpful and informative. Gained some great insights and direction on where to focus.

Toronto District School Board

Best - Sharing his experience about how others compare and putting the results in perspective. Worst - Some of the survey questions were ambiguous.

Patented Medicine Prices Review Board

This was a valuable process to walk through. A good experience. Not all aspects are relevant to a very small shop like mine. We have a low budget, and maybe 1/2 or 1/4 resources dedicated to security. We do not have the luxury to put in place some items that are mentioned in the questionnaire.

Edinburgh Airport

FortisAlberta Inc.