Top Guided Implementations
$22,517
Average savings from each Guided Implementation
14 days
Average days saved from each Guided Implementation
Average Days Saved 7
Average Dollars Saved $110.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Association of American Medical Colleges
$64,743
2
Analyst very informative & helpful.
Food and Agriculture Organization of the United Nations
$64,743
5
Analyst clearly very knowledgeable. Was to the point (which I consider positive).
Renown Health
$323K
15
Darin provided great insight into the challenges and risks of our Data Center Project and those associated with running three other large projects in parallel. I very much appreciated Darin's time today and look forward to working with him in the future.
Daifuku North America Holding Company
$12,949
N/A
Average Days Saved 12
Average Dollars Saved $53.0k
Schedule a DemoClient
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
San Francisco Health Plan
10.0
8.5
9.0
6.0
Dead River
8.5
6.0
7.5
8.0
Toronto District School Board
9.0
8.5
8.5
8.0
Bendigo Kangan
9.5
10.0
9.5
9.0
Vopak North America
9.0
9.0
9.0
9.0
The Bahamas Telecommunications Company
9.0
10.0
9.0
8.0
Saskatchewan Workers Compensation Board
9.5
8.5
9.0
9.0
Oxford Industries Inc
8.0
10.0
8.5
7.0
The workshop agenda and approach were all laid out very well. The materials were indicative of that. I thought it was really clever that there's a shell, you're not creating everything from scratch, and that helped us get through the workshop very efficiently. We stuck to the script if you will, but it was built so that it's layer upon layer upon layer of information; it builds and grows on itself from the beginning to the end of the workshop. I thought that was very effective. The materials that were used and the work products that came out were all relevant -- it was all related.
Bay Cove Human Services Inc.
9.0
7.0
8.0
5.0
Niagara College
10.0
9.0
9.0
9.0
Customers Bank
8.0
9.5
8.0
8.0
Kadlec Regional Medical Center
10.0
10.0
10.0
10.0
We got to the end of the week and had achieved 100% of what we had anticipated. I accomplished my goals of trying to create the strategic pillars and having a structure that would live on for years to come, as well as getting into the weeds on the things we want to get very specific on for the next three years. With Info-Tech's help, we accomplished both. The exercises were extraordinarily useful. Any time you have a platform like Info-Tech provided us, it's always easier to then build on that platform and keep it going. None of us were really that familiar with COBIT. The time we spent with Info-Tech examining that framework and our reaction to it was very helpful. It was something new to us that might actually change our direction. We think this framework might fit our vertical better.
Canadian Red Cross
8.5
9.0
9.0
9.0
The Corporation of the City of Timmins
9.0
8.0
9.0
8.0
It is significant that the entire Senior Management Team participated in this workshop for a full day. With so many other demands on them I was actually surprised that they were able to attend the whole session. The ITRG facilitator was extremely proficient at helping the business unit executives grasp the impact of IT on their operations and recognize how an IT Strategic Plan could support their business unit's strategic initiatives.
World Trade Organization
9.0
7.0
9.0
7.0
Emerson Climate Technologies
8.0
9.0
9.0
9.0
Manitoba Liquor & Lotteries
8.0
6.0
8.0
5.0
Children's Hospitals and Clinics
10.0
10.0
10.0
8.0
Phri
9.0
9.0
9.0
6.0
Ameren Services Company, Inc
9.0
8.0
9.0
7.0
Butler Community College
9.0
10.0
9.0
10.0
Kele
8.0
9.0
8.0
Client
$ Saved
Days Saved
Testimonial
Anschutz Entertainment Group
N/A
N/A
Bermuda Monetary Authority
$45,932
15
Very, very informative and excellent transfer of knowledge.
Cincinnati Public Schools
N/A
N/A
As far as organization and facilitation goes, it was an absolutely wonderful experience. Both facilitators where very thoughtful and insightful. They picked up on things that are specific to our industry as if they had been doing it for years. What's resonating with me is that it was very valuable to get the facilitators' perspective. As they were facilitating with us they were really digging into our work and our projects and even our role at the organization. I really appreciated getting their fresh eyes and hearing positive things they noticed about our work and our organization and our work within the organization. It was just nice to get a fresh perspective from guys who've done this many times with many different organizations
City of Brighton, Colorado
$32,808
90
Process was concise and the deliverables were as expected.
City of North Vancouver
N/A
N/A
Best: Good knowledge of municipal environment. Worst: travel costs.
City of Santa Fe
$13,123
N/A
Having an experienced and neutral facilitator for the IT strategy development is the best aspect of the experience. The facilitator has such a pleasant personality, he challenges in a respectful way and engages the participants in a positive way. Now we have a document that we can reference and that's helpful. The workshop was an effective way to get a high level strategic roadmap. You can spend months and lots of time developing the perfect strategic plan and of course it's out of date as soon as you put it on paper. Now we have a high level plan that we can drill down into and communicate, which is exactly what I wanted to get.
District Municipality Of Muskoka
N/A
15
The overall experience was excellent. I now need to move forward with the outputs, which will be the difficult part. I look forward to more engagements with Info-Tech.
Fernco Inc.
$65,617
30
Flexibility of the Info-Tech facilitators and willingness to tailor the templates to create practical approaches to develop an IT Strategy for a small IT staff.
GreatAmerica Financial Services
$1
N/A
I dislike the dollar question because this survey is sent too soon after the engagement to put an effective number here. That said, the exercise did provide guidance and value. My leadership team has a better understanding of where we should be heading as a department.
Pekin Insurance
$32,808
15
Best: We got a very good document for discussion with our leadership. Worst: It seemed that some of the exercises were a little play it by ear. Was hoping they would have synthesized more of the reports we had prior to the start.
Sonepar Canada Inc.
N/A
30
Nothing negative. Still need to validate workshop results though.
Southwest Care Center
$26,247
15
Ross and Emanuel were very professional and provided excellent guidance, and wordsmithing to prepare the PowerPoint presentation for our executives and board members.
Tulalip Data Services
$98,524
N/A
TDS Management became energized and departmental relationships were strengthened. There were no 'worst' aspects of this strategy workshop!
City of Yorkton
8.0
8.0
8.0
AtlaGas Utiliites Inc.
9.0
8.0
9.0
9.0
Average Days Saved 6
Average Dollars Saved $73.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Renown Health
$129K
5
Great experience, as always, with Scott. He has a wealth of software licensing knowledge!
Table Mountain Casino
$25,897
N/A
Too soon to tell, but the experience was informative.
University of Calgary
$10,000
2
Very experienced analyst.
Epson Europe B.V.
$7,190
N/A
Osage Casino - Tulsa
$77,692
5
Canadian Payments Association
$20,000
5
Insight into Microsoft licenses was very helpful.
Seneca Gaming Corporation
$323K
N/A
COLINA Insurance Ltd
$258K
2
Valuable information.
Orchid Orthopedic Solutions LLC
$6,253
N/A
Mostly confirmed what I had already known, but gave me some reasons to spend more money in some areas and cut back a little in others.
Plymouth Tube Company
$625
1
We had two calls. The first was too high level. The second got to the root of a confusion we've had, and was an eye opener. The time and financial impact, however, were minimal.
Kennerley Spratling
$1,295
2
Macerich Company
$258K
15
Very knowledgeable analysts with good insight into opportunities for reducing Microsoft costs.
Sunnybrook Health Sciences Centre
$50,000
5
Best: expert knowledge. Worst: none.
Macerich Company
$129K
15
Aadil brought amazing insight to our Microsoft Renewal. We touched every topic and then some that was pertinent to our organization. Answers were clear, concise, and knowledge transfer was on point. The Info-Tech team, as a whole, is extraordinarily helpful and we look forward to future conversations around the ever-changing emergence of new technologies.
Johnson County Kansas ITS
$647
5
A positive, helpful call with the Info-Tech analyst.
City of Woodbury
$4,312
30
Both conversations with Aadil have been eye opening. I really feel like that I have an advocate for me who can help me to navigate the complex world of Microsoft licensing.
Veterans United Home Loans
$1,251
1
Sparboe
$18,759
2
I was very happy with Aadil's ability to utilize his expertise and knowledge to make recommendations that were in alignment with our licensing strategy.
Heartland Co-op
$17,509
2
Helped confirm what we were hearing form other vendors. Helped us understand our licensing options.
Farm Credit Services Central IL
$50,025
30
Triton Management Services LLC
$14,632
2
The experience was very professional and to the point. My questions were answered and I actually gained some info that I did not have before.
City of Lethbridge
$1,251
2
This project was my first time through the MS renewal process. Having a resource to help understand things really helped me proceed with confidence.
Average Days Saved 29
Average Dollars Saved $44.0k
Schedule a DemoClient
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
CA Dept of Toxic Substances Control
8.0
8.0
8.5
8.0
I am writing on behalf of Vince Londini regarding his recent presentation of the Info-Tech Portfolio Management Workshop. For each day of the workshop, Vince always took the initiative to ensure his pre-work was done exceptionally well and all information covered in the previous day was carried to the new day. He also made sure he was thoroughly prepared to participate at length in workshop discussions and challenged participants to think critically. Vince is a pleasure to work with because his pleasant and positive attitude can make nearly any work seem fun and interesting. With Vince's relentless motivation and his in-depth understanding of Information Technology disciplines, Vince would bring a wealth of knowledge and skills to any organization.
BHP Billiton Canada Inc.
9.0
9.5
9.5
9.0
South State Bank
9.0
9.0
9.0
9.0
Jabil
8.0
9.0
8.0
9.0
Towson University
9.0
8.5
9.0
6.0
Museum of Fine Arts, Boston
10.0
10.0
10.0
10.0
Ameren Services Company, Inc
8.0
8.0
8.0
8.0
Client
$ Saved
Days Saved
Testimonial
ArcBest Technologies
$13,123
N/A
The best aspect of this workshop was helping us get a better picture of how a PPM product needed to be implemented within the company as well as the change management required to be successful. Being able to tailor the workshop discussion based on our environment was invaluable. By providing a consistent platform of project management skills to build from, we have laid the necessary foundation for success on our tier one projects. This consistency will encourage better feedback to our customers on how their projects are progressing as well as identifying any risks or obstacles that need to be addressed as they arise along the way.
BHP Billiton Canada Inc.
$200K
30
Barry's knowledge, experience and organic approach to the workshop ensured our expectations were exceeded. All workshops requirements were met but we had the added advantage of cementing inter-team relationships by ensuring we were all understanding the rationale and supporting the go-forward approach for our PPM Strategy.
Average Days Saved 17
Average Dollars Saved $50.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Lorain County Community College
$64,743
N/A
The analyst completely understood what I was looking for and delivered a sane, to the point discussion on possible approaches. I have not had the time to review any documentation he may have sent.
St. Lawrence County
$6,474
30
No bad. David is a consummate professional and is walking me through what I need to do for this RFP. It would not get done if not for his involvement.
Interswitch Limited
$12,949
30
Best: Got price review.
Renown Health
$129K
2
Scott provided valuable insight into Kronos pricing and suggestions on how to approach them with our requests.
The Institute of Professional Practice Inc
$10,000
N/A
Best: Gaining insight into good business practices with contracts that I was not aware of.
Takasago International Corporation (U.S.A)
$81,291
7
This was a great experience to improve our IT procurement! Great benefit to my organization.
Client
$ Saved
Days Saved
Testimonial
Cadillac Fairview
N/A
N/A
Best: structured discussion. Worst: resource availability.
City of Santa Fe
$13,123
30
No downside. Best aspect was tailored training for our environment.
College of Charleston
N/A
15
This was an excellent overview of the Service Desk project and reinforced the need for strong policy and process foundation on which our ITSM will be based.
Portland Community College
N/A
N/A
Best: the facilitated work that we did as a group. Worst: at times, we strayed a bit from the core focus of helpdesk and some of the material in the first few days seemed a bit canned.
Workers' Compensation Insurance Rating Bureau
$26,247
15
Sandi and Natalie were very knowledgeable, professional, and efficient. Thanks!
WorkSafeNB
N/A
N/A
It is still early for us to determine the value that the workshop will bring in the end. It was a positive experience with the facilitators.
Client
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
Centrastate Healthcare Systems
10.0
10.0
10.0
9.0
Kansas City Power & Light - IT Division
10.0
8.0
10.0
9.0
University of North Texas System
10.0
9.5
10.0
9.0
Braun Intertec Corporation
9.0
10.0
10.0
8.0
T Decu Investments
8.5
9.0
9.0
9.0
Yakima Valley Farm Workers Clinic
10.0
10.0
10.0
10.0
Museum of Fine Arts, Boston
8.0
8.0
8.0
6.0
Tallahassee Memorial Healthcare
10.0
10.0
10.0
10.0
When we come around to phase two, which is buy-in and get the work done, we'll already be a long way down the track. I really appreciate what Info-Tech did in that regard. The deliverables we got were very good. We have a service team supervisor coming in, I'm basically going to drop the stuff on his desk and get him to implement it all. It's ready to go to him. The workshop was extremely helpful. It just really hit the mark for us. Everything we talked about is stuff we need. Part of the core team in the workshop was my boss, who is my biggest helper here. I had a whole week in the room with him to pound a vision into everybody's heads. I think we got a lot of progress that way. Part of it was that we're not doing a good job reporting back to our users, telling them what's happening in their business, telling them what we're doing for them, and telling them how to use stuff in self-service. I think the material did a really good job in pointing to our deficiency in communication.
Le Groupe De Sécurité Garda Inc
8.0
8.5
8.0
9.0
Hitt Contracting, Inc.
9.0
8.0
9.0
8.0
College Boreal
9.0
9.0
10.0
9.0
Takasago International Corporation (U.S.A)
10.0
10.0
10.0
10.0
Teva Pharmaceuticals
10.0
10.0
10.0
10.0
Butler University
8.0
8.0
8.0
8.0
City of Lethbridge
8.0
9.0
9.0
10.0
Choctaw Nation Of Oklahoma
9.0
9.0
9.0
9.0
William Osler Health System
8.5
8.0
8.0
7.0
CA Dept of Toxic Substances Control
10.0
10.0
10.0
10.0
Vince was brilliant. He is a true professional and delivered his content with confidence and expertise. I have heard nothing but positive compliments on his performance.
McLane Foodservice
10.0
9.5
10.0
7.0
Seattle University
9.0
10.0
9.0
8.0
TenCate
10.0
10.0
10.0
8.0
Suny College At Oneonta
10.0
10.0
10.0
Generac Power Systems, Inc
8.0
7.0
7.0
Apple Federal Credit Union
9.0
9.0
9.0
10.0
Highlights for Children Inc.
7.5
8.0
9.0
8.0
Association of American Medical Colleges
8.0
10.0
9.0
10.0
City of Greensboro
1.0
9.0
9.0
8.0
Brazosport College
9.0
9.0
9.0
9.0
Client
$ Saved
Days Saved
Testimonial
University of Detroit Jesuit High School and Academy
$4,532
15
Barry's availability and the work he invested developing the solution before we even got started are the best aspect of this experience.
County of Salt Lake
$12,949
15
Barry is a positive "can do" leader. It was great to learn from him.
Alberta Innovates-Technology Futures
$25,000
2
Best - good explanation of the Workbook Worst - none
Oldcastle Materials, Inc.
$1,295
N/A
Helpful discussion and experienced guidance.
Massachusetts Convention Center Authority
$25,897
90
I am enjoying working with Matt Burton and I am impressed by his experience and knowledge. Matt is providing the much needed direction we need as we work in creating a PMO within our organization.
Moore Norman Technology Center
$2,590
5
Pacing was good. It facilitated continuous movement toward effective implementation of the tools. Matt demonstrated flexibility and agility in working with me as I struggled to allocate time to this project. Reassurances that our challenges are not uncommon in the IT world were helpful and motivational.
Foxwoods Resort & Casino
$32,516
10
No bad experience. The 10 days saved is a wild guess and very conservative. Will not purchase a product/SaaS solution as a result of the call, saving the company $26,000 this FY alone.
UBC Development and Alumni Engagement Services
$3,127
4
Unfortunately, we were not able to do the full guided implementation, but the intro session was very useful in explaining the methodology of the templates, as well as brainstorming on strategies for getting business buy-in to major projects and resource scheduling.
Safe Horizon, Inc.
$25,897
15
Outstanding work!!!!
Average Days Saved 14
Average Dollars Saved $24.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Cheshire Medical Center
N/A
15
Introduced a good methodology for documenting DR plan and gave insights into what's realistic to expect. Downside is the project was just a kick-off and much work remains!
Client
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
Rend Lake College
10.0
10.0
10.0
8.0
The workshop has really given us a good springboard to talk with our board and our upper management to indicate where IT is as a whole, things that we need in the future, and possible pitfalls. As a whole, I think we are much better prepared to respond to disasters following this workshop. We had identified critical systems before, but we had not gone to the depth we did in the workshop. We expanded it tenfold. We are better able to articulate the justification for future investment in DR than we were. We're really proud to have hosted this workshop, and just so thankful to Info-Tech for being able to do it for us. We found this workshop to be incredibly valuable in that it was reasonably priced and resulted in a wealth of information and tactics.
City of Lethbridge
$30,000
30
Best: The resources provided and experience brought to the engagement. Frank and David were great. Worst: Looking backwards is 20/20; doing this again I would have included a larger distribution of business leaders. Nothing should be changed on the workshop side. It went well.
City of Santa Fe
$328K
30
The facilitator was knowledgeable, flexible, credible and had a proven approach for developing a plan.
Elementis Specialities
$65,617
N/A
The workshop was very useful for Elementis.
Global Partners LP
$13,123
N/A
Best: The methodology and knowledge of the workshop facilitators.
London Health Sciences Centre
$2,501
11
Best: Participant learning of DRP process and also internal workings and processes. Clear methodology and direction to implementing DRP for the organization. A lot learned in a short period of time. Worst: Ensuring the right people were at the table for focus portions of workshop.
Marsh Supermarkets
N/A
90
The sessions went very well. The facilitation was very good. We plowed through a ton of material and my staff walked away with a much better understanding of the process. I would say it was eye opening to them. I can't think of anything that wasn't good, other then I was sick that week. Overall, Frank did a great job!
Messer
$26,247
15
Best: Getting my team all on the same page, all speaking the same language. Worst: The amount of content can be daunting. Not sure we can get to everything we would want to.
Moog Inc.
N/A
N/A
This workshop was to bring the different Moog IT teams together to work on DR within the same framework. There was no day or $ savings. It was arranged to work collaboratively and using the same framework. It was a very good use of our time.
Niagara Health System
N/A
N/A
Best: The Info-Tech team was knowledgeable, experienced, friendly and provided excellent information, feedback and facilitation to get us going. Worst: I would say there really wasn't any related to Info-Tech, but the amount of work remaining for us is quite daunting.
Office of the Ombudsperson
$5,000
90
Brought the C level to the table and spelled out their expectations on what is or is not critical.
Peoples Bank
$26,247
5
Best - excellent consultants with exactly the skillsets and experience we needed. Worst - not enough time to get the full BIA completed, but we're well on our way.
TRAC Intermodal
N/A
15
Too soon to tell dollar value.
Centrastate Healthcare Systems
9.0
9.0
9.0
9.0
Braun Intertec Corporation
10.0
10.0
9.0
The London Public Library Board
9.0
9.0
9.0
9.0
Portage College
8.0
8.0
8.0
7.0
Hartford Community College
8.5
8.0
9.0
9.0
The way that Info-Tech does disaster recovery is to tackle it from a business continuity perspective. I like the way that they did it; it was refreshing and helped me get different members of my team on the big picture. I really like the practical aspect of it. That's where the value is derived. It helped to give me action items that I can also take higher up the food chain. A lot of times in disaster recovery exercises they use scare tactics, something that's highly improbable. I liked the Info-Tech table-top exercise because it is very practical. Rather than saying there's a thermonuclear meltdown, or zombies are coming, we actually took something that could happen; there's a fire in the building, and now they have to shut off gas and electricity. What do we do? For some of the members of the team, it was eye-opening. If we put a couple of key things in place, it makes a huge difference. It was excellent. We had a shortcoming when it came to disaster recovery, and in some cases just business continuity. This helped me to bring it to light with the other members of the team.
Farm Credit Services Central IL
10.0
10.0
10.0
10.0
It turned out to be a great team-building exercise. We were elbow-to-elbow for a week. It's hard to get any team that's in technology to pull up and be strategic, and Info-Tech did a good job of making sure we were there with each other. At the end of it, all my staff were very happy that I put them through the workshop and we felt that we're very well armed for what we need to do. I was pleasantly surprised at the level of expertise, the engagement, the passion we had around the conversation. I just didn't know how much we were able to get from Info-Tech. This was a great start for us. The table-top exercise was exceptionally enlightening. We as a team were engaged with it, joking and arguing at the same time. To see the results, and then have something tangible -- I feel honored to be able to say to my senior staff, "Here's where we're at. Here's why we need to do this." Most people think you just do a DR test once a year and that should be okay. We thought through it; "how would this actually work?" I adamantly give it a 10. You hit a home run. When I saw the presentation that was put together, aligned with everything I wanted to do this year and gave us the roadmap for what we need to be. I just talked to my CFO about it, and he said "Okay!"
Assurance Agency
10.0
10.0
10.0
10.0
Not only was the material relevant, but as we worked through things over the span of the week we figured out what's useful and what's not useful for the next day or the next several hours. It continued to be more and more relevant as time went on. The exercises were nice and methodical. Going through a process like that and having it already laid out not only made it easier and more efficient, but gave us a consistent outcome. The outcome especially after including various groups of people from my team, to business leaders, to interior operational leaders, and so on, helped us to really set a path that was tied to what business needs. From a DR perspective, several of the things that we did over the week pointed out a few extra things my team really needed to do that we hadn't considered yet. I was really happy with the outcome there. There were a few shortcomings in the data center that we'd built in terms of equipment or roles of that equipment that we really hadn't thought all the way through. Those were big because those make our data center even more responsive in terms of being able to get ourselves back online after a disaster.
Tikinagan Child & Family Services
9.0
9.0
9.0
9.0
The Corporation of the City of Timmins
9.5
9.0
9.5
9.0
Madison Dearborn Partners
10.0
10.0
10.0
10.0
Zoological Society of San Diego
10.0
10.0
10.0
10.0
DRP is one of those subjects that's easy to put off. I decided to draw a line in the sand and have the workshop. It's probably the best investment we've made in IT in general in terms of our ability to get a better handle on where we are and where we need to be. One of the things I've been so impressed with Info-Tech about has been that not only do you say "Here are best practices," but "Here are tools to help you get started in emulating those best practices." That's really been helpful for me. Never having done an Info-Tech workshop before, it was an eye-opening experience that really helped us focus our attention where it needed to be focused and left us with a set of tools that we can now pick up and start to advance the ball down the field.
Teva Canada
9.0
10.0
10.0
9.0
Takasago International Corporation (U.S.A)
10.0
10.0
10.0
10.0
Average Days Saved 27
Average Dollars Saved $10.0k
Schedule a DemoClient
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
Shelby County Government
10.0
10.0
10.0
10.0
Client
$ Saved
Days Saved
Testimonial
Doctors Without Borders Canada
$2,000
5
I think we could have progressed faster.
George Brown College
$1
30
London Health Sciences Centre
$1,000
N/A
Insightful and qualified.
Panasonic Automotive
N/A
15
I put $0.00 on the dollar savings as it is too soon to tell.
Average Days Saved 15
Average Dollars Saved $4.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Best Friends Animal Society
$12,949
N/A
This was a great discussion. Andrew provided sound insight, it's just hard for me to judge the real impact without implementing some of his suggestions. Solid discussion, I came out of it with an understanding of how to actually move forward and with some actionable items on my side. He understands these concepts and better yet can apply them to different business cases.
Arizona Department of Health Services
$2,590
15
Very informative. Rich content. No complaints
Texas Capital Bank National Association Inc.
$2,590
30
The knowledge of the presented was insightful and thorough. All questions had valid and thought provoking answers.
New York Property Insurance Underwriting Association
$647
N/A
Given the projects in flight, the team hasn't been able to review and implement the agile practices at this time. SMEs were very knowledgeable, and we'll need some additional assistance in the future once we have the resource capacity to dedicate to this effort.
Father Flanagan's Boys' Home
$1,295
N/A
Just getting started but I like what this has to offer. Andrew is very knowledgeable and great to work with!
World Trade Organization
$6,474
N/A
Clear vocabulary and adaptable to what we were saying
Catholic Charities of the Archdiocese of St. Paul and Minneapolis
$250
10
Not for Time and Dollars above: These are hard to quantify - This gave me new insights not sure how to map that to days and dollars - We are already performing better from the conversation. Also, strengthened my resolve around a couple of issue of which I was concerned. I realize that days and dollars make for some easy to understand metrics but ... Best: highlighting effort taken up just in embracing Agile and in taking tools like VersionOne. Worst: Can't think of anything.
Hope Global
$6,474
15
This guided implementation experience is great. I feel we have an IT Department extension - partnering with us along the process. It is highly recommended. Andrew is superb. I am looking forward to our next session.
Average Days Saved 23
Average Dollars Saved $32.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Guardian Shared Services Limited
$25,897
15
Info on website is great. Working with Info-Tech analyst gives me the tools to succeed and best practices relayed are great.
Life Without Barriers
$9,628
5
info-Tech expert took time to look into specifics of our problem / question.
Fisheries and Oceans Canada
$1,500
2
Best: We think this stuff is really quite good and we can leverage a lot of it to reduce the effort to get to an operational stage. Worst: Challenge in finding ways to integrate recommended practices into our existing culture and environment.
Sanlam Life Insurance Limited
$87,823
90
Best: Clarity on Solution Design RACI, being the responsibility of Solution Architect and Enterprise Architecture, backed up by a comprehensive Solution Architecture Document Template. Reviewing our current EA practices was also very valuable, THANKS Gopi!
eGov Jamaica Ltd.
$648
0.0
Gopi is extremely patient and provided assistance in all areas as is required...Thankful for his assistance and look forward to his continued assistance.
United Bank for Africa Plc
$12,949
N/A
The engagement has been effective in shedding more light on grey aspects of EA implementation in my organisation.
Etnic
$100K
N/A
Best: Personalized advice on specific business issues available to tackle very specific problems not initially plan to be covered. Worst: none.
The Saskatchewan Liquor and Gaming Authority
$25,384
20
Alex was extremely helpful. The materials and advice he provided guided me in the development of the EA vision.
Average Days Saved 16
Average Dollars Saved $30.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
City of Lethbridge
N/A
N/A
On behalf of the City of Lethbridge participants, many thanks for the awesome Business Continuity Planning (BCP) workshop and for having Frank and David as our Info-Tech Consultants. I really appreciated their attention to content details, for having a keen understanding of the BCP material, and ensuring that our business audience understood the BCP process requirements as part of their deliverables. I would recommend Info-Tech without hesitation.
Rend Lake College
$6,562
15
Best - gaining additional understanding of department operations. Worst - cumbersome process of printing copies of deliverables.
TRAC Intermodal
N/A
N/A
Too soon to tell.
Client
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
Cahill Gordon & Reindel LLP
9.0
8.0
9.0
8.0
Cheshire Medical Center
9.0
8.0
9.0
8.0
Average Days Saved 29
Average Dollars Saved $44.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
Canada Mortgage and Housing Corporation
$100K
30
The perspective that Info-Tech brought to the table was very practical. The team was very easy to work with in terms of understanding the deliverables we had to deliver. The depth of documentation that supports the program and was shared with us during the session and after the fact in terms of heat maps, business capabilities modelling, and architecture diagrams; these were very good. We could relate to these as they were both practical and effective in our discussions with stakeholders.
Regional Municipality Of York
N/A
N/A
It was a fantastic way to quickly kick-start the development of our EA capability / program.
Client
Facilitator(s) effectiveness
INFO & materials effectiveness
Overall experience
Understanding of next steps
Testimonial
Tufts Health Plan
7.0
8.5
8.0
7.0
Oxy Inc.
8.0
8.5
8.5
Project Management Institute
7.0
7.5
7.5
7.0
Average Days Saved 34
Average Dollars Saved $38.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
City of Toronto
$45,000
90
Scott Bickley has incredible knowledge and expertise in the area. The first time I have encountered this - he provided pre-call notes with relevant material for the discussion. He shared insights from his work experiences, research, and confirmed observations of trends. We appreciated his recommendations on approach, suggestions to consider and implement, and advice on how to handle pain points and issues..we definitely would like to work with him again!! He is professional and excellent!!
Peoples Bank
$129
N/A
Best - Allowed discussion with an experienced individual/consultant on pertinent topics. Worst - Webinars might provide more value for those who need visual input as well as auditory.
St. Lawrence County
$12,949
30
No worst. Professional and realistic insight and advice; you guys are awesome!!
Moog Inc
$129K
15
Best: insights shared validated the internal work we've done so far and the direction we were looking at. Expecting further value from ongoing guidance when we hit rough patches.
John Wiley & Sons, Inc.
$6,245
7
Good analysis and great suggestions to move forward.
Veterans United Home Loans
$37,519
30
The best part of this experience is the models/templates and step by step instructions. Honestly I have not found a worst part!
Average Days Saved 5
Average Dollars Saved $30.0k
Schedule a DemoClient
$ Saved
Days Saved
Testimonial
SAF-Holland
$38,846
N/A
Our resource was very knowledgeable and answered all of our questions.
First National Group of Banks
$1,813
5
City of Red Deer
$50,000
N/A
Town of Aurora
$75,000
N/A
We will save from 600.00 to 75,000.00 depending on the corporate decision. Aadil was very knowledgeable and provided insight to MS licenses.
Alvarez and Marsal Holdings LLC
$12,949
N/A
Good knowledge, clearly delivered. Did not over-promise, or attempt to answer hypothetical questions.
City of Durango
$6,474
N/A
Cost and day savings hard to quantify yet. Have strategies now to hopefully drive down EA renewal costs. A good experience!
Client
$ Saved
Days Saved
Testimonial
Ravensdown Fertiliser
$65,622
N/A
The misalignment of hierarchy labels between our countries was a bit of a complication.
Trinity Valley Community College Inc.
$2,000
N/A
Air Liquide
$5,000
N/A
Great summary. Wish my most concerning topic, IR Mgmt., had more templates to better operationalize the concepts. I understand this will be available in 2015, so I may just be a bit early. I look forward to other resources Info-Tech could suggest.
Chemeketa Community College
N/A
7
Time - If this is based on just the Scorecard, then I think it would have taken me about a week to research all of it. But without actually doing the research, that is just a guess. Quality - Again, just based on the Scorecard (and not the information that is going to be forwarded to me afterwards), the Scorecard seems to just be graphs from the survey answers. What I am mostly looking forward to is the information that the Info-Tech employee is going to be forwarding me. Scorecard score - 5/6. What I hope to get out of everything in the long run - 9/10. Dollars - Without researching this and getting quotes, I have no idea what this would be.
The Hain Celestial Group Inc.
$3,937
5
Best: Presentation of the survey results by Mr. Michel Hebert. Worst: There were times when the diagnostic team was not as responsive as I would like.
Sound Transit
$500
N/A
What worked: Overall, it's great to have our customers' opinions and perceptions documented. Themes came out that we can now address directly. The free-form feedback was invaluable. Lessons learned: Knowing what I know now, I would have liked to see a mock survey result document to better understand how the results would be presented. I think it could have helped me with my ?dept. name? problem and also would have helped to visualize how the questions would be represented back to me.
The Belt Railway Company of Chicago
$2,500
N/A
I'd say the hardest part about this was just getting the ball rolling (mostly resides with me on that). The best part was Yussra.
Collegiate School
$3,000
5
Helpful insights to guide our strategic response to last year's survey as well as prepare for next year's survey.
ArcelorMittal South Africa Limited
$236
5
The whole experience was very professional especially the survey feedback.
Russel Metals Inc.
$6,253
10
It was a pleasure to work with Yussra. She is professional and timely. The results will be very useful, especially the benchmarking since this is the first time we've done this with your company. The review of the results was useful as it was coming from a disinterested third party. The only negative is the inability of this survey process to support Canada's two official languages.
University of Lethbridge
$20,000
30
Yussra and Michel were both helpful in assisting us with assembling and interpreting the results of the user satisfaction survey. Apart from a lack of needed "Not Applicable" answers as part of the survey questions themselves, I am very pleased with the results. I should note that the level of effort required to adapt the survey questions for our local context required more effort on our part than I originally anticipated, but it was well worth it.
Wabtec Corp
$7,504
15
Best: Being able to get the amount of data so quickly. No worst aspects.
Kennecott Utah Copper Corporation
$1,876
5
Best. Good analysis, quick to implement, good report, and easy to interpret. Worst. Lack of Spanish so comments could be read and pondered into the analysis.
ME Global Inc.
$5,003
5
Standardized format, benchmarked data, and great service and communication throughout the program. Looking forward to next year!
Addiction Research and Treatment Corporation
$6,253
10
Pembina Trails School Division
$10,000
15
Best: Ease of administration, quick turnaround. Worst: Lack of consistency from year-to-year in a survey we've now completed 4 times.
Denso Manufacturing Tennessee Inc.
$6,825
15
It was all a good experience. I love the report and the way it's prepared.
California Department of Human Resources
N/A
N/A
The survey was really helpful in seeing where we need to improve.
The Corporation of the City of Markham
$10,000
N/A
Great insight into how we're doing and what our customers think.
Plum Healthcare
$3,281
15
Several users were not able to proceed with the survey because they felt the survey "locked up." In reality, they did not see the error message at the top of the page because they had scrolled down the page to complete the questions. Changing the order of the questions would have allowed them to see the error message when they tried to proceed.
Honey Bee Manufacturing Ltd.
$2,500
7
The best part is that I received excellent, accurate data. The worst part is that I had to constantly campaign to get people to fill out the survey; but that is probably unavoidable.
Wabtec Corp
$1,312
15
Best was the ability to measure against other companies.
Whanganui District Council
$26,249
30
Best: Having the discussion with Michel Hébert on the survey results, and in particular how our results benchmark with others. Michel's insights have confirmed my thinking and direction, and add weight to my arguments going forward. Thank you Michel.
American Health Care Association
$656
N/A
Eric and Michel were very responsive and easy to work with. The analytics provided were excellent. Using Info-Tech to conduct our survey was a very positive experience. I appreciate everyone's help. I look forward to receiving the benchmark data.
Japan Canada Oil Sands Limited
$5,000
15
Best: Access to experts and helpful insight from experts; Worst: Not the worst, but there should be an easier ability to customize survey questions.
City of Joliet
$6,562
15
It was all good but it would have been better had we better understood how to explain what was anonymous. We did get it explained and understood, but by not explaining it right the first time, it delayed some respondents filling out the survey.
Sinclair Community College
$6,562
5
