MANAGE AND IMPROVE Core IT Processes
The overall success of an IT department will depend on the strength of its underlying core processes. Improving your processes means that you spend less time fighting fires and more time delivering exceptional business value.
45 comprehensive, connected methodologies
for improving core IT processes.
Click any process below for more details.
Strategy & Governance
Financial Management
People & Resources
Service Planning & Architecture
Infrastructure & Operations
Security & Risk
Apps
Data & BI
PPM & Projects
Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.
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IT Management and Governance Diagnostic
Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.
Launch IT Management & Governance Diagnostic Now Sample Download IT Management & Governance Diagnostic Report
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Small Enterprise Management
Focus on the 18 core processes that matter most to Small Enterprises and get the data you need to start improving. You will get a customized report highlighting your organization’s most pressing process needs.
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Understand Your IT Department’s Strengths & Weaknesses With the IT Management & Governance Diagnostic
Step 1
Understand Your Department’s Strengths & Weaknesses
Once a year, take a step back from IT's day-to-day operations and look at the big
picture.
Understand your team's perception of each process' importance and
effectiveness.
Build your framework for managing and improving the IT department over the long
term.
Step 2
Prioritize Your Key IT Processes & Build an Improvement Roadmap
Cut through the noise: uncover the IT processes that really matter in building your world-class IT
department.
Align your team behind achieving your vision, communicating the rationale behind your
decisions.
Prioritize quick wins to show your stakeholders that rapid improvement is a priority.
Step 3
Establish Clear Ownership of Core IT Processes
Use our scripted ownership exercise to make your next IT leadership team meeting exciting and effective.
Ensure that every IT process has clear ownership and accountability.
Balance
responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.
Step 4
Empower Your Team With a Training & Development Plan for Process Owners
Engage your team by communicating how their efforts will contribute to your organization’s big picture.
Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.
Provide your team with the tools and best practices they’ll need to learn skills and drive
improvement for the team.
Manage & Measure Your Team’s Results in One Place
Activities
Use a COBIT activity framework to map out your department’s activities for each key IT process. Get process owner and team evaluations of current maturity and plan for future improvements. Clearly see improvements by process areas and which activities are required next to achieve success.
Metrics
Premium Users Only
A series of live dashboards for measuring and managing key metrics across each IT process. Use team-level access to keep your IT managers accountable for tracking key metrics to streamline performance management. Fully customize areas, processes, and metrics tracked so that they fit your IT Organization.
Need quick results?
Book a 5-day workshop on any process from the IT Management & Governance Framework.
Get tangible results in 5 days.