Tools & Templates

Framing the Customer Journey Reflection Tool

Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...

Employee Sponsorship Workbook

Use this Employee Sponsorship Workbook to document key information about the organization's level of readiness, need for sponsorship, priority employee segments, goals...

Tackle Challenging Conversations to Support Customer Satisfaction Infographic

This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.

Self-Assessment Tool for Time Management

This tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can...

Create Self-Nudges to Make Time Management More Intuitive Infographic

Share this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach,...

Project Roadmap Tool

Use this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation.

EVP Launch Workbook

Use this workbook to create an EVP launch communication plan.

Employer Brand Ideas Catalog

Use this catalog to generate ideas for promoting the EVP internally and externally.

EVP Senior Leadership Buy-In Presentation Template

Use this template to present the drafted EVP and elevator pitch and obtain buy-in from senior leaders and executives.

Campus Recruitment Program Workbook

Use this tool to record important decisions for the recruitment program and prepare for campus recruiting.
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