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Use this document to make the case to your executives for building a first-time manager program to support new people leaders in the organization.
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Use this tool to determine first-time manager program delivery, initiatives, and timeline, and plan appropriate timing, duration, and relevance of development opportunities.
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Use this checklist to capture first-time manager development tasks for direct managers.
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Use this checklist to capture first-time manager development tasks for HR.
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Use this tool to outline first-time manager expectations, analyze existing initiatives, and determine program needs.
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Use this checklist to capture first-time manager development tasks for first-time managers.
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This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
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This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
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Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
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Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
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