Get managers to stop avoiding, freezing, or giving in when the going gets tough.
Managers’ avoidance of difficult conversations can have a widespread negative impact:
Lack of improvement or change in employee performance.
Encouragement of bad behaviors due to avoidance of course-correcting conversations.
Time wasted convincing managers to have conversations and cleaning up poorly handled ones.
Negative impacts on HR dashboard metrics such as employee engagement and turnover.
Train managers to face the challenge of difficult conversations to:
Effectively approach difficult conversations.
Spend less time avoiding difficult conversations.
Positively impact other employees’ performance and productivity.
Increase employee confidence in managers.
Module 1: Mastering Difficult Conversations Skills and Techniques
problem areas when having a difficult conversation
Difficult Conversations Framework
Key Benefits Achieved
of how to address a difficult conversation
Understanding of how to use skills to optimize
approach to a difficult conversation
Assess difficult conversations skills
Understand difficult conversations personal strengths and weaknesses
Identify good and bad difficult conversations practices
Understanding of difficult conversations skills and techniques in practice
Understand emotional intelligence
How to use emotional intelligence to effectively handle a difficult conversation
Assess dominant conflict style
Which conflict styles work best in a given difficult conversation situation
Module 2: Difficult Conversations Role Play Scenarios
Practice difficult conversations
skills and techniques
Key Benefits Achieved
confidence when handling a difficult conversation outside of training
probability of using difficult conversations skills and techniques outside of
Brainstorm and role play delivering bad news
Use of skills and techniques in action
Brainstorm and role play asking for something
List of common difficult conversation scenarios
Brainstorm and role play apologizing
Coverage of how to address different types of scenarios
Role play discussing sensitive subjects
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.