Training Deck: Mastering Difficult Conversations


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Avoiding difficult conversations can negatively impact employees, the HR department, and the business’ bottom line. Train managers in this area to give them confidence and equip them with the tools that they need to stop avoiding and start effectively facing difficult conversations.

Use this training deck to:

  • Demonstrate the importance of mastering difficult conversations to managers.
  • Teach the difficult conversations E.A.S.E. framework.
  • Cover accompanying skills and abilities required to handle difficult conversations.
  • Practice handling difficult conversations with role play scenarios that cover delivering bad news, apologizing, asking for something, and discussing sensitive subjects.

Customize the training deck to cover scenarios and topics that are the most relevant to your organization.

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