Foster an Effective Feedback Environment
Bolster your organization’s success by training employees to effectively give, ask for, receive, and act on feedback.
- While the importance of feedback is well known, all groups within the organization exchange feedback in an infrequent or low quality manner.
- According to the McLean & Company Engagement Survey database: only 47% of employees indicated that they’ve given the organization feedback for improvement, only 53% responded that their manager provides them with high quality feedback, and only 32% indicated that the executive leadership team acts on employee feedback (N=8,524).
- Organizations need to foster an environment where all feedback actions are supported. Challenges in the form of getting leadership support, understanding what a feedback environment looks like, identifying where problem areas are, and developing training can get in the way.
- A feedback environment is an organizational climate in which all employees and the organization as an entity are comfortable and encouraged to give, ask for, receive, and act on feedback towards the achievement of organizational goals.
- Many organizations or individual departments have pockets of a feedback environment embedded within them, but not many have an environment that spans all throughout them. Leveraging where a feedback environment is done well can be a first step towards expanding support for feedback actions across an organization or department.
- The drivers that you use to measure employee engagement, are the same ones that impact the effectiveness of a feedback environment. These drivers cover relationships, empowerment, customer focus, rewards & recognition, and learning & development.
Impact and Result
- Determine which areas to improve towards fostering a feedback environment by assessing the drivers of the environment in your organization.
- Develop feedback driver initiatives, including feedback training, to target feedback driver development areas and get the organization and employees involved in improvement.
- Foster an effective feedback environment as a result of initiatives and see an increase in employee engagement, enhanced recognition, improved employee recognition, and a positive impact on the bottom line.
- Diane Magers, CCXP, Customer Experience Executive, AT&T
- Christopher D. Lee, Author, Performance Conversations, Associate Vice Chancellor for HR Services, Virginia Community College System
- Ben Olds, Organizational Development/Human Resources, Merrimack Pharmaceuticals
- Judy Ringer, Author, Unlikely Teachers Finding the Hidden Gifts, and Founder, Power & Presence Training
- Donna Forde, Director Program Manager, Leadership Development, Telecommunications Industry
- Doug Lawrence, Certified Mentor Practitioner, President, Talent C- People Services Inc. Communications Group
- Ken Boese, Employee Relations, Monteferro America
- Robert Wolfe, Core Faculty, Experience Designer, THNK, The School of Creative Leadership
- Alan Ovson, Speaker, Facilitator, Coach, Consultant, Founder of Ovson
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Get to Action
Assess the feedback environment and understand what drives it
Evaluate how effective the organization is by how each feedback driver contributes.
Discover the drivers that support a feedback environment
Learn about the job and organizational drivers of feedback, and what they look like in an effective environment.
Design feedback environment initiatives
Use results from the assessment to develop initiatives that will target development areas of a feedback environment.
- Training Deck for Managers: Foster an Effective Feedback Environment
- Training Deck for Employees: Foster an Effective Feedback Environment
- Effective Feedback Training Clarification Role Play Scenarios
- Effective Feedback Training Comprehensive Role Play Scenarios
- Effective Feedback Training Self-Assessment
- Effective Feedback Training Quiz
- Participant Training Session Evaluation
Prepare to launch initiatives by finalizing training, communicating, and follow-up planning.
Module 1: Assess the Feedback Environment
- Rationalize the need for fostering an effective feedback environment.
- Assess how effective the current environment is for feedback.
- Determine how feedback drivers in the organization help or harm the environment.
Key Benefits Achieved
- Identification of objectives for fostering a feedback environment.
- Consensus on evaluation of how effective the feedback environment is.
- Understanding of what drives a feedback environment and what an effective environment looks like.
- Identification of how feedback drivers impact the environment.
|1.1||Identify your unique objectives for fostering a feedback environment.||
|1.2||Use the Organizational Feedback Diagnostic to assess the feedback environment of your organization.||
|1.3||Brainstorm how current job drivers help or harm the feedback environment.||
|1.4||Brainstorm how current organization drivers help or harm the feedback environment.||
Module 2: Design Initiatives and Plan for Operationalization
- Create initiatives to foster a feedback environment.
- Prepare for feedback training.
- Plan communication and how to follow up.
Key Benefits Achieved
- Understanding of how to formulate initiative and cover technology.
- Development of initiatives to tackle feedback driver development areas.
|2.1||Review results and recommendations from the Organizational Feedback Diagnostic.||
|2.2||Build feedback driver initiatives.||
|2.3||Customize the training deck.||
|2.4||Plan out logistics for the training session.||
|2.5||Set metrics and plan for how to collect them.||
|2.6||Draft the communication plan.||
|2.7||Customize the employee follow-up survey.||
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