Service Desk Manager


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The Service Desk Manager’s role is managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Service Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.

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Search Code: 56228
Published: August 27, 2012
Last Revised: August 27, 2012

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