Even the most trivial workplace issues can have serious repercussions if left unaddressed, making a quick and effective resolution strategy a priority for any organization. The Prepare-Decide-Execute-Reflect (PDER) model provides a framework for developing a communications model when dealing with a workplace issue.
This document should be used by trainers in conjunction with McLean & Company’s Training Deck: Effectively Communicate at Every Touch Point and Practicing the PDER Model: Issue Management Activity Handout. It provides sample answers for the following activity steps:
- Outcomes and challenges
- Appropriate PDER steps
No matter what the issue may be, communication can make or break your resolution efforts. Use the PDER model to develop an effective model that suits your organization’s needs.