A service-level agreement (SLA) is a document negotiated by HR and the business which serves to guarantee how and when services will be delivered by HR to its customers.
This template will help you:
- Describe the services provided by the HR department, and specifically through HR shared services.
- Document hours of service for self-service and assisted inquiries.
- List wait timeframes within which individual services will be delivered and inquiries resolved.
Use this template to help you set expectations and establish measures of HRSS performance.