This content is currently locked.

Access this Job Description by logging in with your McLean & Company membership or signing up for a free trial.

Help Desk Technician

The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Hide Details

Search Code: 28234
Published: October 8, 2010
Last Revised: October 8, 2010

Related Content

GET HELP Contact Us
VL Methodology