Access this Job Description and more by filling out your information.
When you register you will also receive:
- A Free Trial Membership which provides additional free research and help on your projects
- Access to survey data, contribute to our research, community involvement and much more
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.