Build a Customer-Focused Culture: Does your organization support a service climate?

This webinar occured on June 25, 2014

About This Webinar

Human resource practices and policies create, maintain, and reinforce the work culture. By supporting the development of a service culture HR is able to position itself as delivering tangible business benefits for the organization, including increased engagement, productivity, and profits.

The development of an internal service climate is necessary to translate into external customer service excellence.

During this webinar we discussed:

  • Defining "customer-focused culture."
  • Challenges around creating a service climate.
  • Steps to take to build a customer focused culture.
  • Expected benefits of shifting your organizational culture to be customer-focused.

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Margaret Braun
Senior Director, Member Experience
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Neil Haveron
Senior Consulting Partner
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Sherri Rossi
HR Consultant
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Jeannie Walters
Founder and Chief Customer Experience Investigator
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